DME Service Line Manager

About:
Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary:

The Durable Medical Equipment (DME) Service Line Manager is responsible for overseeing the operations, financial performance, compliance, and strategic direction of the DME service line within a healthcare organization. This role ensures the effective delivery of medical equipment to patients, regulatory adherence, customer service excellence, and operational efficiency. The manager collaborates with cross-functional teams, vendors, and healthcare providers to optimize service quality and profitability.

Key Responsibilities:

1. Operational Management:

• Oversee daily operations of the DME service line, including equipment procurement, distribution, maintenance, and compliance.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Ensure timely and accurate order fulfillment, including patient equipment setup and education.
• Monitor and optimize inventory levels to prevent shortages or overstocking.

2. Compliance & Regulatory Adherence:

• Ensure compliance with all federal, state, and local regulations (e.g., CMS, FDA, OSHA, HIPAA).
• Maintain accreditation standards from organizations such as The Joint Commission (TJC) or the Accreditation Commission for Health Care (ACHC).
• Conduct regular audits and implement corrective actions for non-compliance issues.

3. Financial & Budgetary Oversight:

• Manage the financial performance of the DME service line, including budgeting, revenue cycle management, and cost containment.
• Monitor key financial metrics (e.g., revenue, expenses, profit margins) and identify areas for improvement.
• Collaborate with billing and reimbursement teams to ensure accurate claims submission and reimbursement for DME services.

4. Leadership & Team Management:

• Supervise and lead a team of DME technicians, customer service representatives, and administrative staff.
• Conduct training and professional development programs to enhance staff competencies.
• Ensure a positive and productive work environment while fostering teamwork and high performance.

5. Vendor & Supplier Relations:

• Establish and maintain relationships with DME manufacturers, distributors, and service providers.
• Negotiate contracts and pricing agreements to ensure cost-effective procurement.
• Monitor vendor performance and resolve supply chain issues efficiently.

6. Customer Service & Patient Experience:

• Ensure exceptional customer service by addressing patient concerns and resolving service-related issues.
• Develop patient education programs to enhance proper DME usage and compliance.
• Implement patient satisfaction surveys and feedback mechanisms to drive continuous improvement.

7. Strategic Planning & Growth Initiatives:

• Identify opportunities to expand DME services and enhance market share.
• Develop and execute strategic plans to improve operational efficiency and financial outcomes.
• Stay updated on industry trends, emerging technologies, and best practices in DME management.

Required Qualifications:

Education & Experience:

• Bachelor's degree in healthcare administration, business management, or a related field (Master’s preferred).
• Minimum of 3-5 years of experience in durable medical equipment management or a related healthcare service line.
• Prior experience in managing a team and overseeing financial performance.

Skills & Competencies:

• Strong knowledge of DME regulations, insurance billing, and reimbursement processes.
• Excellent leadership and team management skills.
• Strong analytical, financial, and problem-solving abilities.
• Proficiency in using DME software, inventory management systems, and electronic health records (EHR).
• Exceptional customer service and communication skills.
• Ability to develop and implement operational policies and quality improvement initiatives.

Preferred Certifications:

• Certified Durable Medical Equipment Specialist (CDME)
• Accredited in Medical Equipment Compliance (AMEC)
• Certified DME Specialist (CMS)

Work Environment & Physical Requirements:

• Office and warehouse setting with occasional patient home visits.
• May require lifting/moving equipment up to 50 lbs.
• Frequent interaction with patients, vendors, and healthcare providers.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.
• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.
• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!
• PTO: Benefit from generous PTO policy.
• Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.