INFUSION SERVICE LINE MANAGER

About:
Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary:

The Infusion Service Line Manager is responsible for overseeing and managing all aspects of the infusion therapy department within the medical clinic. This role ensures the highest standards of patient care, compliance with regulatory requirements, operational efficiency, and financial sustainability of the infusion services. The manager will collaborate with medical staff, nursing teams, and administrative personnel to optimize workflow, enhance patient satisfaction, and drive continuous quality improvement initiatives.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the infusion service line, ensuring seamless patient flow and high-quality care.
• Develop and implement protocols, policies, and procedures in line with industry standards and regulatory guidelines.
• Monitor inventory levels of infusion medications and supplies, ensuring cost-effective procurement and usage.
• Collaborate with the scheduling team to optimize patient appointments and staff allocation.
• Implement process improvements to enhance efficiency and reduce wait times.

Clinical Oversight & Compliance:

• Ensure adherence to federal, state, and local healthcare regulations, including OSHA, HIPAA, and Joint Commission standards.
• Work with nursing staff and providers to maintain evidence-based best practices for infusion therapies.
• Monitor patient safety protocols and respond to adverse events or incidents with appropriate corrective actions.
• Conduct staff training and education on updated clinical guidelines and safety protocols.

Financial & Budgetary Management:

• Develop and manage the budget for the infusion service line, tracking revenue, expenses, and financial performance.
• Identify opportunities for cost savings while maintaining high-quality patient care.
• Oversee billing and coding processes to ensure accurate reimbursement and compliance with insurance guidelines.
• Work with finance and administration to analyze key performance indicators (KPIs) and improve profitability.

Leadership & Staff Management:

• Supervise, mentor, and evaluate infusion nursing and support staff.
• Foster a collaborative and patient-centered work culture.
• Conduct performance reviews and provide feedback to support professional growth.
• Recruit, hire, and train new staff as needed to meet patient demand.

Patient Experience & Quality Improvement:

• Ensure a compassionate and efficient patient experience, addressing concerns and improving service delivery.
• Monitor patient satisfaction surveys and implement strategies for continuous improvement.
• Lead quality assurance initiatives, track patient outcomes, and implement evidence-based practice improvements.

Qualifications & Requirements:

Education & Experience:

• Bachelor’s degree in Nursing (BSN), Healthcare Administration, or a related field required; Master’s degree preferred.
• Active RN license preferred if clinical supervision is required.
• Minimum of 3–5 years of experience in infusion therapy, oncology, or ambulatory care.
• Previous leadership or management experience in a healthcare setting required.

Skills & Competencies:

• Strong knowledge of infusion therapies, including biologics, chemotherapy, and IV medications.
• Excellent leadership and team management skills.
• Proficiency in electronic medical records (EMR) and infusion documentation systems.
• Strong financial and operational acumen, with experience in budgeting and revenue cycle management.
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced clinical environment while maintaining a high standard of care.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.
• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.
• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!
• PTO: Benefit from generous PTO policy.
• Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

 Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.