About:

Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary: The IT Help Desk Technician provides first-level troubleshooting and basic technical support services for individuals or employees seeking technical assistance. Ensure the smooth operation of IT systems and providing effective solutions to users, enhancing their productivity and satisfaction.

Duties/ Responsibilities:

• Respond to user inquiries and issues via phone, email, or in-person, providing clear and timely resolutions.

• Diagnose and troubleshoot hardware, software, and network problems.

• Create, update, and manage support tickets in a help desk tracking system.

• Prioritize and categorize issues based on their severity and impact.

• Guide users through technical procedures or provide step-by-step instructions to resolve their issues.

• Install, configure, and troubleshoot software, hardware, and peripherals.

• Maintain and update documentation, including knowledge base articles and FAQs, to aid users in solving common problems independently.

• Utilize remote desktop tools to assist users and resolve issues when onsite support is not feasible.

• Provide basic training to end-users on software applications and IT best practices.

• Promote security awareness and data protection guidelines.

• Escalate complex or unresolved issues to higher-level support teams or management, as necessary.

• Maintain accurate records of IT assets and assist in inventory management.

• Gather feedback from users to improve service quality and report on recurring issues or trends to IT management.

• Adheres to department policies.

• Performs other related duties as assigned.

Education/Certifications/Licenses

• High school diploma or equivalent; an associate's or bachelor's degree in IT or a related field is a plus.

• Relevant IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional, or equivalent).

Experience

• Familiarity with troubleshooting common issues with computers, printers, networks, and peripherals.

• Understanding of major operating systems (e.g., Windows, macOS, Linux). Basic command-line knowledge is often helpful.

• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity issues.

• Experience in installing, configuring, and troubleshooting software applications, including antivirus programs, Microsoft Office, and web browsers.

• Experience using help desk ticketing systems (e.g., ServiceNow, Zendesk, or JIRA) to log and track support requests.

•  Familiarity with remote access tools like TeamViewer, AnyDesk, or RDP to troubleshoot user problems remotely

• Basic understanding of supporting iOS and Android devices.

Required Skills/Abilities

• Physical, sensory, and cognitive abilities sufficient to perform essential functions.

• Good interpersonal and written and verbal communication skills.

• Strong problem-solving and analytical skills.

• Knowledge of various operating systems, software applications, and hardware components.

• Familiarity with remote desktop support tools and IT service management software.

• Excellent customer service and communication skills.

• Patience, empathy, and the ability to explain technical concepts to non-technical users.

• Willingness to stay current with technology trends and industry best practices.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!

• PTO: Benefit from generous PTO policy.

• Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.