What are the responsibilities and job description for the Referral and Admissions Representative (PRN- as needed) position at Hospice of Central PA?
Referral and Admissions Representative
PRN (as - needed)
Mostly weekday hours available
Essential Functions
Receives and responds to all incoming hospice referrals.
Creates the initial referral record in the electronic health record and starts intake process through virtual intake platform.
Schedules admission visits with patient families with goal of 4-hour response
Retrieves and uploads pertinent medical records from hospital electronic health record platforms.
Monitors open/pending referrals and conducts necessary and appropriate follow up
Verifies patient benefit information and obtains initial prior authorizations as necessary.
Answers calls from patients, families, and referral sources regarding hospice services.
Collaborates with supervisors/leadership regarding high risk and complex referrals.
Consistently conducts daily job responsibilities in a manner that maintains excellent customer service for patients, families, referral sources and staff.
Recognizes that quality improvement is a part of every staff member’s job responsibility.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Qualifications
High school diploma or GED required.
A minimum of three years’ experience in customer service or intake in a healthcare setting
Excellent communication skills (verbal and written)
Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.
Ability to work independently; self-motivated
Proficient at basic phone and computer skills
Must be comfortable answering phones with a heavy call volume.
Our Mission
To provide personalized care and comfort to help patients and families live better with serious illness through end of life.
Our Vision
Every person living in our community will receive the care and compassion they need while coping with serious illness, facing end of life, or experiencing the loss of a loved one.
Our Values
We value people and treat everyone with compassion, care, respect and courtesy.
We value the comfort and dignity of our patients, their families and their caregivers.
We value integrity, honesty and ethical behavior.
We value teamwork, open communication, and mutual respect for each other.
We value being part of our community.
Privacy Notice: CCPA & GDPR Compliance
We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.
PRN (as - needed)
Mostly weekday hours available
Essential Functions
Receives and responds to all incoming hospice referrals.
Creates the initial referral record in the electronic health record and starts intake process through virtual intake platform.
Schedules admission visits with patient families with goal of 4-hour response
Retrieves and uploads pertinent medical records from hospital electronic health record platforms.
Monitors open/pending referrals and conducts necessary and appropriate follow up
Verifies patient benefit information and obtains initial prior authorizations as necessary.
Answers calls from patients, families, and referral sources regarding hospice services.
Collaborates with supervisors/leadership regarding high risk and complex referrals.
Consistently conducts daily job responsibilities in a manner that maintains excellent customer service for patients, families, referral sources and staff.
Recognizes that quality improvement is a part of every staff member’s job responsibility.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Qualifications
High school diploma or GED required.
A minimum of three years’ experience in customer service or intake in a healthcare setting
Excellent communication skills (verbal and written)
Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.
Ability to work independently; self-motivated
Proficient at basic phone and computer skills
Must be comfortable answering phones with a heavy call volume.
Our Mission
To provide personalized care and comfort to help patients and families live better with serious illness through end of life.
Our Vision
Every person living in our community will receive the care and compassion they need while coping with serious illness, facing end of life, or experiencing the loss of a loved one.
Our Values
We value people and treat everyone with compassion, care, respect and courtesy.
We value the comfort and dignity of our patients, their families and their caregivers.
We value integrity, honesty and ethical behavior.
We value teamwork, open communication, and mutual respect for each other.
We value being part of our community.
Privacy Notice: CCPA & GDPR Compliance
We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.
