Grief Support Services Manager Liaison

Job Summary:  This position serves as the liaison between Grief Support Services clinical staff for all and administration, facilitating the exchange of needs, perspectives, and requests.

Essential Functions:

• Serves as the primary point of contact to the Director of Grief Support Services for information and activities related to NorthStar Care Community Grief Support Department.
• May disseminate information related to policy and process changes to Grief Support Services Managers.
• Guides Grief Support Services Managers in quarterly grief support programming.
• Coordinates holiday scheduling of Grief Support Service staff.
• Coordinates field and In-Patient Unit (IPU) Grief Support Services on-call demands, as they arise.
• Schedules and plans the monthly discipline meeting: prepares agenda/prepare notes/distributes to attendees.
• May provide communication or information to internal staff or external agencies regarding the grief support discipline for volunteer training, organizational programs, community needs, or other events.
• May work with the NorthStar Institute to assist in coordinating student learning opportunities with higher education institutions
• Carries a reduced caseload.
• May assist in training new Grief Support staff.
• May serve as spokesperson, or assist in acquiring a designee, for external and internal requests related to fundraising, public relations, or marketing.
• Successfully accomplishes all duties as described in the Grief Support Services Manager job description, including documentation and productivity standards.
• Serves as a role model to staff and demonstrates leadership qualities.
• Promotes and models the Mission, Vision, and Values of the organization.
• Actively contributes to the mission outreach related to grief and loss.
• Adheres to organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements.
• Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy.

Qualifications:

• Master’s degree required.  Preference will be given to Social Workers with State of Michigan LMSW license.  Formal education and experience in guidance and counseling is required; various combinations of education, training and experience may be considered.
• Three to five (3 to 5) years of hospice experience required.
• Previous supervisory or management experience preferred.
• Must demonstrate knowledge of behavioral and psychological stages of adults, children and teens, in order to facilitate the grief process with all persons.
• Demonstrated ability to organize and conduct grief support groups.
• Must be able to cope with family/caregiver emotional stress, cultural diversity and be non-judgmental of individual life-styles;
• Must be highly motivated and willing to take a creative approach to work and have a desire to be a part of team.
• All qualifications for Grief Support Services Manager position must be met.
• Must write, speak and comprehend English to effectively communicate with patients, staff and others.
• The physical demands of the position include:  vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
• Proof of tuberculin testing having been performed within one year required. Patient/family contact not allowed until tuberculin clearance is documented.
• Must operate a motor vehicle in a safe manner and maintain a valid driver's license.