Manager, Field Education

Job Description: Responsible for overall management and day-to-day operations within the Field Education and Field Preceptor designated area of the NorthStar Institute. Further responsible for promoting a culture of excellence in patient care, ensuring outcomes are met as related to patient/family/caregiver needs as well as employee performance and engagement.

Essential Functions:

• Provides education and development to the field educators and regional preceptors.
• Develops the regional preceptor program including oversight, evaluation, education, validation, and ongoing education.
• Responsible for infield education for nursing via regular schedule and as needed skills fair and validations.
• Leads and coordinates interprofessional activities focusing on clinical practice, consultation, education, quality and incorporating evidence into practice through the field educator role.
• Develops a program for success including standard processes and education for new hospice nurses advancing skills from novice, to proficient to expert. This includes training, validation, and tracking progress.
• Communicates with statewide clinical, quality and compliance leadership regularly to ensure all agency strategies are achieved, including case management clinical roles. 
• Supervises statewide field educators.
• Collaborates with Corporate Educators with oversight of the Director of the NorthStar Institute to develop nursing didactic content for the 12-month new nursing program.

• Collaborates/manages/leads organizational and national initiatives.
• Designs project plans using project management tools and oversees implementation.
• Assumes a leadership role in excellence recognition activities.
• Advocates use quality improvement data, evidence, best practices, and new knowledge.
• Demonstrates the value of nursing professional development to the organization through return on investment, enhanced quality of care, and improved patient outcomes.
• Assumes leadership roles representing nursing professional education and development.
• Actively leads, participates, and promotes organizational education and quality and compliance initiatives for the operation field educators.
• Assumes an advanced leadership role in analyzing systems to anticipate/reduce risk and improve patient safety and quality through education.
• Effectively analyzes data to evaluate the quality of educational services and utilization of resources.  Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services is met and/or exceeded.
• Influences decision making bodies to maintain and improve quality nursing and professional development programs.
• Partners with academia, specialty organizations, and others to create and implement nursing roles for the future.
• Uses expert communication skills to serve as a care advocate and to mentor staff in clinical and professional practice.
• Assists the Director of the NorthStar Institute with duties as assigned.
• Leads, facilitates, and participates in meetings at the individual, groups, and organizational levels, both within and external to the organization, to achieve desired outcomes.
• Manages allocated resources within a designated region including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or outcomes are achieved.
• Manages employee performance outcomes within assigned area(s) of responsibility to ensure that a culture of accountability and responsibility is maintained to achieve desired performance outcomes and staff competencies. Ensures that appropriate corrective action and performance improvement plans are administered per NorthStar Care Community guidelines, in collaboration with Human Resources.
• Creates a culture in which innovation is  promoted and expected.
• Incorporates leadership strategies into all activities.
• Participates in/leads organizational committees and shared governance councils. Champion for scientific inquiry.
• Participates in local, state, regional, and national healthcare initiatives.
• Upholds the organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Models the NorthStar standards are to care for every person, every time, 100% of the time.

Qualifications:

• Bachelor’s degree in nursing required or equivalent experience. Master’s degree desired.
• A minimum of five (5) years’ hospice clinical nursing experience and advanced training in education and/or quality, required.
• A minimum of five (5) years clinical management/leadership experience required. Licensure: Current State of Michigan Registered Nurse (RN) license required. Certification in hospice nursing (CHPN) preferred.
• Expertise in regulatory requirements and compliance as it pertains to hospice requirements.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and leadership of people and resources required.
• Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. Demonstrated ability to produce results while still being a team player required.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels.
• Ability to communicate effectively and professionally in writing and verbally to perform management duties and to promote good working relationships.
• Ability to effectively use technology in support of management and clinical operations.
• Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
• Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives.
• The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted.
• Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days.
• Must be eligible to work in the United States.

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