Volunteer Program Coordinator

Job Summary: The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs.

Essential Functions:

• Works with Volunteer Program Manager to identify and recruit patient care volunteers.
• Arranges for volunteers for every appropriate patient; ensures volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record.
• Contacts patients and families as needed and develops and updates documents.
• Maintains volunteer plan of care in electronic medical record
• Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality.
• Ensures all volunteer standards comply with State and Federal regulations.
• Participates in quality improvement initiatives.
• Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Service Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff.
• Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities.
• Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc.
• Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes.
• Projects future needs through ongoing assessments and develops plans to meet those needs.
• Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement.
• Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation.
• Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
• Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
• Acts as liaison between NorthStar Care Community, community and other hospice programs.
• Upholds and adheres to organizational Code of Conduct, policies, procedures, protocols, policies and all regulatory and legal requirements.
• Adheres to C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy.

Qualifications:

• Associate’s degree required. Bachelor’s degree preferred.  Two (2) to five (5) years’ work experience with increasing level of responsibility required. 
• Previous experience in training, coordinating and scheduling paid or unpaid staff preferred.  Work experience in a healthcare and/or hospice setting preferred.
• Ability to effectively communicate in both internal and external relationships.  
• Demonstrated experience in public speaking.
• Demonstrated knowledge of community resources related community outreach and volunteer services.
• Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team.
• Ability to use technology (hardware and software) NorthStar Care Community requires.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality
• The physical demands of the position include:  vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
• Proof of current tuberculin testing required; will not be allowed patient contact until tuberculin clearance is documented.
• Must have reliable transportation.
• Must be eligible to work in the United States.