Patient Intake and Business Office Coordinator

Patient Intake and Business Office Coordinator Hospice of Southwest Ohio

We are looking for an Administrative Staff Member to join our Team!

Are you a people person who wants to make a difference?

Then, we are interested in you!

Hospice of Southwest Ohio is a servant leadership organization that believes in putting people first and offers a family-like environment. We are looking for the right person who is committed to creating positive experiences for our employees, patients, and their families.

Description Duties and Responsibilities:

The Patient Intake Coordinator is the first point of contact for all new referrals. The Patient Intake Coordinator is responsible for receiving information from the initial referral source and coordinating all details- including appointment time for patient and Hospice admissions nurse. The Patient Intake Coordinator will be responsible for ensuring that all documents are collected and added to the electronic health record- ensuring the best customer service experience during the Hospice admission and ensuring compliance with applicable federal and state regulations for Hospice admissions process. The Patient Intake Coordinator also performs basic bookkeeping tasks.

ESSENTIAL:

• Assist in answering Hospice phone calls
• Comply with Hospice written policies and procedures including privacy, confidentiality, and HIPAA.
• Perform other administrative duties such as completing medical forms, reports, evaluations, charting, etc. as necessary.
• Handling intake referrals
• Performing insurance verifications
• Making deposits and posting into accounting software
• Entering deposits into accounting software
• Organizing invoices for review and Director's approval
• Process the check run to pay invoices and bills
• Generating monthly reports for accountants' analysis

Job Specifications

Hospice experience is strongly preferred. Home Care and SNF experience also considered.

Candidate Must Have

• Exceptional customer service skills
• Ability to coordinate and clearly communicate multiple pieces of information to multiple people
• Impeccable organizational skills
• Energy for a fast-paced workday and ability to adapt and shift priorities
• Professional work ethic and ability to maintain confidential information

People person, Empathetic, Positive attitude, Excellent Communication skills, Maturity in approach, Sets a professional example. Attention to detail, accuracy, project management, time management, strong verbal and written communication skills, telephone etiquette, strong planning and organizational skills, follow-through, ability to maintain confidentiality. Strong computer skills: word processing, spreadsheets, data management, email, calendars.

Work Remotely

• No

Applicants will need to have a pre-employment drug screen and background check prior to start date.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Credit union membership
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• healthcare/hospice/healthcare: 1 year (Required)

Work Location: In person

Salary : $20 - $25