Volunteer Coordinator (FT)

Description

 The Volunteer Department at Hospice of the Piedmont is seeking a caring, patient, and detail oriented new team member to help support our northern region. Volunteers are a mandatory aspect of any hospice operation, and they are also a gift. Having the opportunity to work every day with people who are donating their time to support their community members can be very empowering and uplifting. Each day in this line of work is different as we do home visits, host trainings, implement new programs, and support our organization as a whole. We are looking for a new team member to help us continue to support our mission which is “To guide life’s final journey with expertise and empathy”. 

Purpose of this Position:

Assists the Volunteer Manager with the coordination, development and support of Hospice volunteers serving within any of the volunteer programs offered by HOP. Makes volunteer matches, completing all aspects of the process. Provides and coordinates clerical and record keeping support.

Supervises:

• Volunteers (direct and indirect)

Requirements

 Qualifications:

• Bachelor’s degree or equivalent work experience required.
• Administrative experience required, hospice or health care experience preferred.
• Possess advanced knowledge of office practices and procedures and office machines including computers, printers, postage meter, copiers, and calculator.
• Advanced level proficiency using Microsoft Office (especially Excel) and ability to learn EMR system required.
• Proficient with mail merger features and database software required.
• Experience generating monthly and quarterly statistical reports required.
• Experience in a position that interacts frequently with individuals providing customer service and support preferred.
• Experience working for a foundation or non-profit organization helpful.
• Detail oriented and accurate.
• The incumbent must possess a positive attitude, be self-motivated, show initiative and anticipate needs.
• Excellent proofreading skills.
• Excellent written and oral communication skills.
• Ability to work independently, exercising a high degree of discretion and sound judgment.
• Ability to work harmoniously with professional and non-professional personnel and to work as part of a team.
• Ability to plan, organize, develop, implement, and interpret programs, goals and objectives, policies and procedures, etc. that are necessary for providing quality patient/family care and maintaining a sound operation.
• Highly organized with the ability to manage multiple priorities simultaneously and effectively.
• Generates and/or recognizes creative solutions in work related situations.
• Models’ highest standards of conduct and ethical behavior, adopting a strong position for corporate compliance.

Responsibilities/General Duties (Including but not limited to):

• Facilitates volunteer matches with patients, families, office assignments, and special programs.
• Assists Volunteer Manager with all aspects of volunteer training.
• Supports Volunteer Program through:
• Completing volunteer matches.
• Inputting volunteer hours into data system.
• Tracking volunteer hours creating monthly, quarterly, and yearly reporting.
• Inputting and updating client information for all volunteer programs.
• Assisting in preparation of volunteer updates, volunteer evaluations, visitation reports and compliance issues.
• Assisting with Volunteer Appreciation activities, We Honor Veterans pinning’s, and other events.
• Assists staff with volunteer needs.
• Serves as backup to Volunteer Manager and Volunteer Coordinator during absences.
• Adheres to deadlines.
• Maintains and fosters confidentiality of all information.
• Serves as the backup for the receptionist answering the phone, determining the nature of call and directing callers to appropriate individual. Receives deliveries and runs errands, etc., as directed.

Typical Physical Demands/Working Conditions:

• Sit, stand, stoop, bend, reach, lift and walk, climb steps.
• Communicate by phone, writing, speaking.
• Lifting to 20 pounds
• Drive short/long distances.
• General fast-paced work environment

Other:

• Driver’s license, personal automobile, and current automobile liability insurance
• Frequent travel may be required