Clinical Software Technician - EMR Trainer/Educator

•    Develop electronic medical record documentation curriculum for the HWR staff 

•    Develop training materials for the clinical software database application using agency approved templates.

•    Implement electronic medical record documentation curriculum with new HWR staff following clinical practices and standards. 

•    Develop and implement ongoing electronic medical record documentation education based on the assessed learning needs of the clinical staff using agency approved mediums. 

•     Identify staff with documentation application deficit(s) and develop a plan, in conjunction with the staff’s Team Leader, to address the deficit(s). 

•    Develop and implement software application education for anticipated and/or scheduled discipline transition and/or professional enhancement. 

•    Develop and implement software application education for anticipated and/or scheduled upgrades. 

•    Collaborates with the Education Team in operationalizing the agency’s Education Plan 

•    Creates and maintains the clinical software application's forms, plan of care, order type, location, physician maintenance, drug maintenance, care program maintenance and security (roles, disciplines, discipline categories) 

•    Facilitates the integrity of the clinical software applications: 

o    Correcting documentation errors by managing the Data Modification Request (DMR) line, Documenting corrections made, Managing duplicate medical records, Assist in tracking/trending documentation errors to identify staff needing remediation, Collaborates with Director of Compliance regarding documentation errors and duplicate electronic medical records. 

•    Promotes the use of point of service documentation in enhancing the accuracy and timeliness of documentation. 

•    Able to problem solve staff’s software application and technical difficulties. 

o    Act as a liaison between staff and the Information Systems (IS) Team regarding the clinical software applications.

o    Assist with assigning new logins/passwords, 

o    Assist with editing logins and unlocking/resetting passwords, 

•    Provide HWR clinical staff with timely software assistance referring them to the IS team when necessary. 

•    Promotes, evaluates, analyzes, and provides recommendations for future clinically pertinent technical augmentation. 

•    Participates in agency Committees as assigned 

•    Bachelor’s degree or equivalent experience 

•    One to two years’ experience in hospice preferred. 

•    Experience in education and training preferred. 

•    Knowledge of adult learning principles 

•    Technical skills regarding reporting, analysis, and data manipulation

•    Ability to resolve conflict 

•    Demonstrates proficiency with basic Microsoft applications (Windows, Word, Excel, Power Point, etc.) 

•    Ability to read, comprehend information related to electronic medical record software 

•    Effectively and efficiently teach in individual and group settings 

•    Ability to work under time constraints to meet agency goals

•    Adaptability and flexibility in changing situations 

•    Ability to travel throughout the HWR service area 

•    Easily embraces new technology.

•    Able to function independently and in group setting. 

AVAILABILITY  

• Because this is a 24/7 Agency working after hours and on weekends is a requirement.