What are the responsibilities and job description for the Clinical Software Technician position at Hospice of the Western Reserve?
JOIN US IN MAKING THE MOST OF EVERY DAY!
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
WHAT YOU WILL DO:
• Develop electronic medical record documentation curriculum for the HWR staff
• Develop training materials for the clinical software database application using agency approved templates.
• Implement electronic medical record documentation curriculum with new HWR staff following clinical practices and standards.
• Develop and implement ongoing electronic medical record documentation education based on the assessed learning needs of the clinical staff using agency approved mediums.
• Identify staff with documentation application deficit(s) and develop a plan, in conjunction with the staff’s Team Leader, to address the deficit(s).
• Develop and implement software application education for anticipated and/or scheduled discipline transition and/or professional enhancement.
• Develop and implement software application education for anticipated and/or scheduled upgrades.
• Collaborates with the Education Team in operationalizing the agency’s Education Plan
• Creates and maintains the clinical software application's forms, plan of care, order type, location, physician maintenance, drug maintenance, care program maintenance and security (roles, disciplines, discipline categories)
• Facilitates the integrity of the clinical software applications:
o Correcting documentation errors by managing the Data Modification Request (DMR) line, Documenting corrections made, Managing duplicate medical records, Assist in tracking/trending documentation errors to identify staff needing remediation, Collaborates with Director of Compliance regarding documentation errors and duplicate electronic medical records.
• Promotes the use of point of service documentation in enhancing the accuracy and timeliness of documentation.
• Able to problem solve staff’s software application and technical difficulties.
o Act as a liaison between staff and the Information Systems (IS) Team regarding the clinical software applications.
o Assist with assigning new logins/passwords,
o Assist with editing logins and unlocking/resetting passwords,
• Provide HWR clinical staff with timely software assistance referring them to the IS team when necessary.
• Promotes, evaluates, analyzes, and provides recommendations for future clinically pertinent technical augmentation.
• Participates in agency Committees as assigned
SUCCESS CAPABILITIES:
• Bachelor’s degree or equivalent experience
• One to two years’ experience in hospice preferred.
• Experience in education and training preferred.
• Knowledge of adult learning principles
• Technical skills regarding reporting, analysis, and data manipulation
• Ability to resolve conflict
• Demonstrates proficiency with basic Microsoft applications (Windows, Word, Excel, Power Point, etc.)
• Ability to read, comprehend information related to electronic medical record software
• Effectively and efficiently teach in individual and group settings
• Ability to work under time constraints to meet agency goals
• Adaptability and flexibility in changing situations
• Ability to travel throughout the HWR service area
• Easily embraces new technology.
• Able to function independently and in group setting.
AVAILABILITY
- Because this is a 24/7 Agency working after hours and on weekends is a requirement.
DETAILS:
- Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
- Tuition Assistance
- Exempt role
- Technology Package
- Protocols in place for wellbeing during COVID-19
