What are the responsibilities and job description for the ECM Coordinator position at Hospice Services of Lake County?
Make a Difference in Our Community!
Are you someone who loves helping others? Do you thrive in a healthcare setting where compassion, organization, and teamwork come together? If so, we want to meet you!
At Hospice Services of Lake County and Lake Palliative Care, we provide high-quality medical, emotional, social, and spiritual support to patients and families. Since 1979, we’ve been making a difference in our community, serving over 300 patients annually through innovative programs. We believe that every individual deserves compassionate, comprehensive care, and we need passionate team members like you to help us achieve that mission.
About the Role
As an Enhanced Care Management (ECM) Coordinator, you will be the go-to person for patients with complex medical and social needs. Your role is all about building relationships, coordinating care, and ensuring patients receive the support they need. Whether it’s helping them navigate their care plans, working with providers, or connecting them to community resources, your work will make a real impact on their lives.
What You’ll Be Doing:
✅ Supporting and engaging patients enrolled in the ECM Program
✅ Collaborating with healthcare providers to develop and monitor personalized care plans
✅ Educating patients on self-care, health promotion, and disease prevention
✅ Visiting patients at home when needed to provide direct support
✅ Working closely with case managers, medical teams, and community partners
✅ Assisting with discharge planning and transitions of care
✅ Attending medical appointments with patients to ensure continuity of care
✅ Documenting patient interactions and tracking referrals to support services
✅ Maintaining HIPAA compliance and following all healthcare regulations
What We’re Looking For:
✔ A compassionate, patient-centered approach
✔ Strong communication and relationship-building skills
✔ Ability to multitask and stay organized in a fast-paced environment
✔ Experience working in care coordination, social services, or healthcare
✔ Knowledge of community-based health resources
✔ Ability to work both independently and as part of a team
Qualifications:
Ø Medical Assistant experience preferred
Ø At least 2 years of experience in care coordination, social services, or healthcare
Ø Bilingual in English/Spanish (Preferred)
Physical Requirements:
- Ability to sit, stand, and move for extended periods
- Ability to lift up to 50 pounds or more when needed
Why You’ll Love Working With Us!
- Competitive Pay – We recognize your hard work!
- Paid Time Off (PTO) – Take time for yourself and recharge
- Comprehensive Benefits – Medical, Dental, & Vision coverage
- Supportive Team – Work with kind, dedicated, and mission-driven colleagues
- 8-hour shifts with occasional overtime
Ready to Join Us? Apply Today!
We are excited to welcome a caring, motivated, and dedicated ECM Coordinator to our team. If you're ready to make a real difference in the lives of patients and families, we encourage you to apply today!
We look forward to meeting you!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Lakeport, CA 95453 (Required)
Ability to Relocate:
- Lakeport, CA 95453: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
