What are the responsibilities and job description for the Front Desk Coordinator position at Hospitality Health ER?
About Hospitality Health ER
Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.
If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!
Overview
A freestanding ER in Tyler, TX is seeking a Front Desk Coordinator to join their team. The Marketing Director will strive to provide proficient, competent care while maintaining the patient’s sense of comfort and dignity.
Responsibilities for the Front Desk Coordinator
- Planning daily tasks for the Registrars; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience; ensuring all shifts are filled and overtime is minimized
- Managing staffing needs to include interviewing, hiring, new hire and ongoing training, evaluations, and corrective action
- Coordinating staffing requirements of the Registrar position
- Conducting interviews and recommending new hires
- Managing the training requirements of new hires to include all training documentation, training progress reports, and implementing new or improved training programs
- Providing accurate reporting of patience census and financial log reports for all HHER branded facilities
- Maintaining the working operation of the registration software
- Participating in activities to plan, measure, assess and improve the quality of front desk operations
- Mentoring new staff and providing training, constructive feedback and coaching
- Coordinating and communicating with Human Resources with any and all employee relations issues/updates and payroll inquiries of issues
Requirements and Qualifications for the Front Desk Coordinator
- High School Graduate/Equivalent, College preferred
- Ability to read, speak and write the English language
- Current driver’s license with no restrictions
- Understanding of clinical care and privacy
- Maintains flexibility and availability for on-call and any coverage requirements that are not otherwise met by the Registration staff
Pay & Benefits
- This is a salaried, exempt position; hours are expected to vary from time to time as staffing is 24/7, but standard hours will be Monday through Friday, 8 AM to 6 PM with flexibility to work nights and weekends as needed
- Comprehensive benefits package to include Medical, Dental, Vision, and Life
- 401K with company match
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
