Hotel Operations Manager

DUTIES AND RESPONSIBILITIES: Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager and Assistant General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures. Recommend disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies; alert General Manager of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.  Provide regular direction and manage hotel operations for all or some of the following areas: Food and Beverage Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; Working alongside maintenance and housekeeping supervisors to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.  Writing work order tickets and following up on any safety/security measures with appropriate departments. Foster positive employee relations Reconcile time edits and payroll administration in compliance with wage and hour regulations. Ensure guest convenience store (market), is stocked and maintained in an orderly and appealing manner, monitor inventory and order replenishments in a timely and efficient manner. Facilitate monthly inventories for food/beverage costs.  Ordering supplies as needed. Monitor and report variances against budget, and control labor costs and other expenses. Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. Comply with federal, state and local laws regarding health, safety and alcohol services Foster positive owner relationships if applicable and assist in providing ongoing information and status reports. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.  Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies. May be required to work nights, weekends, and/or holidays.  Flexibility key for management coverage based on hotels business levels.  Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Interact with outside contacts: Guests – to ensure their total satisfaction Vendors – to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters Perform other duties as assigned. Serve as Manager on Duty as assigned. . Qualifications: Hotel experience, preferably in an operational setting, required High School Graduate or General Education Degree (GED): or 3-5 Years’ Work Equivalent Bachelor’s Degree preferred Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.  Previous Best Western experience is a plus.

Salary : $55,000 - $60,000