What are the responsibilities and job description for the Area Sales Coordinator position at Hostelling International USA (HI USA)?
Join Our Team as an Area Sales Coordinator at HI USA!
Do you love travel and connecting with people from diverse backgrounds? Hostelling International USA (HI USA) is looking for a passionate and organized Area Sales Coordinator to support the Sales efforts for our Boston and Cape and Islands hostels. Based on-site, this role ensures seamless group reservations and promotes HI USA’s mission of cultural exchange, diversity, equity, and inclusion.
Position Details:
Pay: $21.50 - $24.50/hour
Type: Full-time, benefit-eligible
Location: Boston, On-site
Schedule: Monday - Friday
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- On-the-job training
- A supportive work environment with opportunities for growth
- Commuter benefits to assist with transit and parking costs
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- Friendly and inclusive work environment
Responsibilities:
- Collaborate with the Area Sales Manager to support sales efforts for Boston and Cape and Islands hostels.
- Liaise with group clients and Hostel Managers after the contracting phase to ensure seamless communication and coordination.
- Educate clients about hostelling, assess group needs, set expectations, and ensure a memorable stay.
- Promptly respond to group inquiries, ensuring excellent service.
- Manage group bookings, including rooming lists, arrival details, travel schedules, and special needs (e.g., ADA access, dietary requirements).
- Conduct or facilitate site tours as needed.
- Maintain accurate client files, including signed contracts and hostel confirmations.
- Assist with post-stay communications to gather feedback and reviews.
- Support multi-series and national account bookings by tracking and ensuring accurate details in the system.
- Compile and report monthly sales data.
- Foster collaboration between the Sales Manager and hostel staff.
Skills/Qualifications:
- 1-2 years’ experience in a sales environment.
- Excellent English communication skills, both written and verbal, with strong proofreading skills.
- Exceptional interpersonal skills and ability to collaborate with diverse personalities.
- Strong organizational skills with the ability to manage multiple tasks independently.
- Proficiency in Microsoft Office Suite; experience with Delphi or Salesforce is a plus.
- Passion for travel and familiarity with hostels, particularly HI USA’s mission and values.
- Knowledge of Boston and Cape and Islands is a bonus.
Physical Requirements:
- Regularly required to sit, stand, walk, and use hands and arms.
- Frequently required to talk, hear, and interact with clients and team members.
- Ability to lift and move up to 25 pounds.
- The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We Make a Difference!
At HI USA, we are committed to fostering a deeper understanding of people, places, and cultures. As a nonprofit organization, we strive to make travel affordable and accessible, promoting connections and cultural exchange. If you’re ready to support our mission and join a dynamic team, apply today to become an Area Sales Coordinator!
Salary : $22 - $25
