Hostel Assistant (Live In)

Join Our Team as a Hostel Assistant at Pigeon Point Lighthouse!

Would you love to interact with travelers from all around the world? Join Hostelling International USA at the historic Pigeon Point Lighthouse and explore the perks of being part of our team. We are currently accepting applications for a full-time Hostel Assistant. This live-in position provides on-site housing and is a fantastic opportunity to work in a beautiful and unique location. The Hostel Assistant is a multifaceted role that provides general assistance around the hostel by working at the front desk, performing housekeeping duties, and assisting with facility and grounds maintenance.

Position Details:

Pay: $16.50-16.83 per hour

Type: Full-time, benefits eligible

Shift: 4 days/week, Flexibility required to work evenings, weekends, and holidays

Benefits: Accommodation provided (optional), Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply)

Perks:

- FREE stays at other HI USA hostels (subject to availability)

- Discounts on hundreds of brands

- On-the-job training

- Opportunities for growth within HI USA

- Friendly and inclusive work environment

Responsibilities:

- Perform housekeeping, laundry, maintenance, and groundskeeping duties as needed

- Welcome, register, orient, and supervise guests; provide group orientations in a friendly manner

- Take individual and group reservations via telephone, email, or online system efficiently

- Respond to and resolve guest inquiries, issues, and concerns

- Encourage and collect guest feedback

- Ensure security and safety of the hostel, property, guests, and employees by following hostel procedures

- Promote HI USA’s mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”

- Represent HI USA, California State Parks, and the USCG positively to guests, callers, and local officials

- Provide information on HI USA, the hostel, and the local area to guests and visitors

- Assist in planning and implementing special events and gatherings

- Other duties as assigned by the Hostel Manager

Skills/Qualifications:

- High school diploma or GED

- Customer service experience and experience handling cash and recording sales transactions preferred

- Enjoy working with the public and have the ability to handle conflict, guest issues, or emergencies calmly and professionally

- Excellent oral communication, organizational skills, and computer literacy (WINXP, MS Word, Excel, and Outlook preferred)

- Ability to work independently, multi-task in a fast-paced environment, and as part of a larger team

- Must be willing to work evenings, weekends, and holidays as required

- First Aid and CPR certification preferred (training can be provided)

- Hostelling experience and ability to speak a second language a plus

Physical Demands and Work Environment:

- Regularly required to sit and use hands and arms

- Frequently required to stand, walk, talk, and hear

- Occasionally required to climb or balance

- Must regularly lift and/or move up to 50 pounds

- Specific vision abilities required: close and peripheral vision, color vision, depth perception, and focus adjustment

- Noise level in the work environment is usually moderate

- Ability to move a 50-pound hot tub cover

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team!

Please include a specific cover letter on why you want to work at HI Pigeon Point Lighthouse in Pescadero, California.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.