Studio Manager

We believe life is a celebration... We believe challenging our minds and bodies every day will illuminate our true strength within... We believe in the freedom of handstands and all of the falling down it takes to get there.

We believe in the joys of drinking champagne and we believe in the healing power of abstinence...We believe in Wu-Tang and believe their music has a place in a modern yoga practice.

We believe in building a community where we can celebrate each other and our unique journeys with love and compassion- never competition.

We believe in the divine feminine. From Beyonce, to Madonna, to Prince to Kali to Lakshmi to Durga. We take refuge in her power.

We believe in getting a good ass kicking in Hot Tuff Yogi and we believe the necessity of a weeklyHoney Loungesession.

We believe in radical self-care... We believe that with a consistent and dedicated practice all is coming... We believe in the healing and freeing power of yoga.

We Believe In You!

Does this sound like the kind of place you want to work? If so- Keep reading!

The Yogi Concierge is responsible for connecting with new students on a daily basis. The successful candidate enjoys being involved with customers, sales and must be a yoga and fitness enthusiast!

Duties & Responsibilities

Leadership

• Ensure that excellent customer experience is top priority!

Student Interaction/Customer Service

• Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example.
• Actively assist students and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance.

Sales

• Be knowledgeable about our products/programs, competitive products/programs and pricing to actively promote and sell ours.
• Responsible for meeting individual monthly sales goals (revenue and members) and helping the team meet its goals for a combined studio goal.
• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes.

Minimum Requirements

• Experience working in retail/Sales and/or yoga/gym industry a plus
• High school degree, college degree preferred

Skill Sets

• Comfortable and effective in a sales role with sales and call volume goals which also requires listening to clients, positioning products and asking for the sale with confidence and enthusiasm
• Experience resolving employee and/or customer conflicts in a positive, professional and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery
• Must be customer focused and deliver the company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
• Ability to lead by example; acting/speaking respectfully, appropriately and courteously with customers and/or employees who may become angry or raise their voices.
• Strong written and verbal skills and ability to tailor communications based on audience and needs of business for both short and long-term results
• Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer.
• Comfortable with computers and effective at learning and using the necessary software products (i.e. Mind Body Online, email, Google documents, spreadsheets,etc)

How to apply:

• Email resume & cover letter
• Include the answers to the following questions in the body of the email

1.) What is a great example of customer service you have received?

2.) What does yoga mean to you and how has it impacted your life?

3.) Why Hot Spot Yoga Oakland?

4.) What kind of music do you feel is appropriate to play in a yoga class?

• Krishna Das
• Biggie Smalls
• Breath is the only symphony I want to hear!
• Anything the teacher’s heart desires

5.) Why do you want to work in a yoga studio?

Job Type: Part-time

Pay: Up to $25.00 per hour

Expected hours: 15 per week

Benefits:

• 401(k)

Experience:

• Customer Service: 2 years (Preferred)
• Yoga: 2 years (Preferred)

Work Location: In person

Salary : $25