What are the responsibilities and job description for the Task Force Manager | Rooms Operation position at Hotel Anna & Bel?
We are seeking highly experienced hospitality professionals for a task force assignment in Philadelphia. This role is ideal for individuals with a proven track record in operations, training, and process improvement, particularly in fast-paced hospitality environments.
Description
Property Information:
In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Storied walls at the start of a new chapter. Each guest room blends timeless elegance with contemporary cool, echoing the building's rich heritage. From the inviting warmth of the heated outdoor pool to sun-drenched balconies, inspiration flourishes. Anna & Bel is a serene oasis from the hustle of daily life.
The Role: Task Force Manager
The Task Force Manager will be responsible for overseeing and managing hotel departments, acting as a Front Desk Agent or Housekeeping Supervisor as needed. This position requires strong leadership, strategic problem-solving, and hands-on execution to bring structure to operations that need a reset. The ideal candidate will have extensive knowledge of the business and Rooms Division, requiring minimal instruction while taking the initiative to solve problems independently.
Responsibilities:
- Manage and oversee the operations of all departments as needed.
- Act as Front Desk Agent and Housekeeping Supervisor when required.
- Evaluate current operational procedures and implement best practices to improve efficiency and guest satisfaction.
- Set and enforce operational standards across departments.
- Lead and train front desk and housekeeping teams in updated procedures.
- Assist in restructuring Rooms Division operations to optimize workflow and service delivery.
- Provide hands-on support in daily operations to ensure consistency and adherence to standards.
- Collaborate with department heads to create sustainable systems and structures.
- Support property transitions, new openings, or reorganization efforts as needed.
- Identify areas for improvement and create actionable plans for long-term success.
- Perform other duties as assigned to meet the evolving needs of the business.
Ideal Candidate:
- A highly experienced hospitality professional with a background in operational leadership.
- Skilled in setting and implementing hotel standards and procedures.
- Strong knowledge of Rooms Division operations, including front desk and housekeeping.
- Proven ability to train and mentor staff effectively.
- Hands-on problem solver with the ability to adapt to changing environments.
- Experience with property openings, transitions, or operational resets preferred.
- Flexible, independent, and able to take initiative in high-pressure situations with minimal instruction.
Requirements & Experience:
- Significant experience in hospitality operations, particularly in management roles.
- Ability to work independently and drive measurable improvements.
- Strong leadership and organizational skills.
- Flexible schedule based on operational needs.
- Ability to lift, pull, and push moderate weight.
Compensation & Benefits:
- Competitive contract-based compensation.
- Opportunity to work on high-impact projects without a long-term commitment.
- Collaboration with a team of experienced hospitality professionals.
- A dynamic work environment focused on operational excellence.
