What are the responsibilities and job description for the In Room Dining Supervisor position at Hotel Bardo Savannah?
Hotel Bardo Overview
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking an In Room Dining Supervisor at Hotel Bardo Savannah, who will play a crucial role in ensuring the seamless operation of our in-room dining service, leading a team of dedicated servers to deliver exceptional service and uphold the highest standards of quality, brand experience and guest satisfaction.
Responsibilities
- Oversee the day-to-day operations of the in-room dining department, including scheduling and training, with the supervision of the F&B Leadership Team.
- Supervise and coordinate the activities of in-room dining servers to ensure prompt and courteous service delivery.
- Monitor guest orders and service flow to ensure efficiency and adherence to service standards.
- Assist in taking and processing guest orders during peak periods, as needed, to ensure timely service.
- Conduct pre-shift briefings and ongoing training sessions to ensure staff are knowledgeable about menu offerings, specials, and service standards.
- Maintain inventory levels and oversee restocking of in-room dining supplies, including food, beverages, and service equipment.
- Ensure compliance with food safety and sanitation standards, including proper handling and storage of food items and adherence to hygiene protocols.
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner, resolving issues to the guests' satisfaction.
- Collaborate with other resort departments, such as culinary, housekeeping, front desk and brand, to ensure seamless coordination of guest services.
Qualifications
- Previous experience in a supervisory or leadership role in food and beverage service, preferably in-room dining or restaurant setting.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver exceptional service.
- Strong organizational and time management abilities, with the capacity to prioritize tasks and delegate effectively.
- Knowledge of food and beverage service principles, including menu knowledge, wine service, and proper table setup.
- Ability to remain calm and composed in high-pressure situations, with a focus on problem-solving and conflict resolution.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as business needs require.
- High school diploma or equivalent required; additional education or certification in hospitality management or related field preferred.
