Human Resources Blackhawk and The Current Davenport Iowa

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

SUMMARY: Responsible for ensuring compliance while promoting employee satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the General Manager.

Employee Relations: 45%

Managerial: 20%

• Monitor manager administration and distribution of employee disciplinary action to ensure fair procedures are followed among departments
• Assist managers with the implementation of disciplinary procedures
• Ensure proper documentation of employee actions according to hotel standards
• Assist the General Manager and all managers with decisions regarding promotions within and across departments
• Create, implement, and enforce manager and hourly onboarding programs for new hires and newly promoted employees to promote success
• Promote a positive team culture while ensuring our guests’ experience is unique and brings the brand to life
• Create programs to foster a positive work environment for all employees
• Discuss and monitor temporary employee leave
• Conduct exit interviews, when appropriate
• Create an open-door policy for managers and hourly staff members
• Develop organizational workforce planning, succession planning, and performance assessment
• Represent company in Unemployment Insurance benefits, appeals, and hearings

Training: 15%

• Conduct new team member orientation on hotel and company standards, policies, procedures, rules, and team member benefit programs
• Conduct Marriott Autograph Brand Orientation to all employees bi-monthly
• Conduct Marriott Service Excellence twice yearly
• Conduct and ensure all staff members have completed anti-harassment and safety training
• Conduct TIPS training for bartenders and servers of alcohol
• Assist managers with departmental training of employees

Talent Acquisition: 5%

• Develop efficient and cost-effective strategies to recruit, taking into consideration the position type
• Manage the recruitment process including initial assessments, interviews, and offers to ensure the best talent
• Remain up-to-date on recruiting sources to seek active and passive candidates
• Ensure candidates are aware of the essential functions of the position and expectations for the role

Benefits: 5%

• Administer health, dental, and life insurance to new hires and during open enrollment yearly
• Administer 401(k) during open enrollment twice yearly
• Assist employees with understanding benefits and resolving issues
• Distribute notices for insurances and 401(k) programs, when necessary

Administrative Tasks: 45%

Compliance: 20%

• Educate and train managers on progressive discipline processes in accordance with hotel and company policies to create company-wide uniformity
• Ensure applicable laws and regulations such as EEO, ADA, and FLSA are followed in a timely manner for recruiting and selection processes
• Understand employment laws such as FMLA, FLSA, ADA, EEO, ERISA, etc. and ensure compliance among managers
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel, and facilitate resolution
• Meet local, state, and federal regulations regarding employee employment verification, file documentation, disciplinary procedures, insurance, and other sensitive information
• Maintain employee confidentiality, when necessary
• Report worker’s compensation incidents
• Work with outside agencies to discuss and determine hotel liability for incidents occurring within the hotel’s boundaries or by staff members while on duty
• Assist with EEOC, Civil Rights, and disputes to recount facts and facilitate resolution
• Update the company handbook when necessary to be in accordance with applicable laws and trends

Employee Satisfaction: 20%

• Administer annual employee engagement survey
• Administer departmental and manager surveys as needed
• Discuss survey results with employees and make recommendations to the General Manager to further employee satisfaction
• Oversee employee satisfaction programs such as anniversary recognition, birthday acknowledgment, manager and hourly employee of the month awards
• Conduct exit interviews
• Create data reports that identify turnover statistics to identify trends
• Create new programs that foster employee satisfaction
• Promote employee satisfaction by conducting all-employee rallies twice yearly

Documentation: 4%

• Work with new hires to complete new hire paperwork for the property
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Oversee proper documentation of doctor notes, key cards, mandatory certificates, I9s, court orders, insurance, worker’s compensation, and employee emergency contact forms
• Oversee documentation of resume submission and applications

Financial: 1%

• Assist in the creation of and work within the Human Resources department budget and control expenses
• Monitor staffing to manage costs and reduce overtime

Guest Services: 10%

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs
• Stay current on market trends and local changes that impact guest satisfaction

REPORTING RELATIONSHIPS:

Reports to: General Manager

Directly Supervises: None

QUALIFICATIONS/SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree in Human Resources or related field
• Ability to read and write in English
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
• Must be able to pass a background check

DESIRED QUALIFICATIONS: Master’s Degree in Human Resources and two years of experience in a human resource department. HR certification preferred.

PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to remain in a stationary position. The person must be able to constantly operate a computer and telephone to communicate with employees.

WORK SCHEDULE: Work a full-time weekday schedule and on-call as assigned by department Supervisor or Manager.

Benefits

Medical, Dental, and Vision Insurance after 90 days.

Paid time off.

Marriott Travel Discounts

401 K

Holiday Pay

Company Paid Life Insurance