What are the responsibilities and job description for the Front Desk Agent position at Hotel Blue 66, BW Signature Collection?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality and the ability to manage various front desk operations efficiently. This position requires strong communication skills and the ability to handle guest inquiries with professionalism.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.
- Respond to guest inquiries and resolve issues promptly, maintaining high levels of customer satisfaction.
- Handle phone calls using phone systems, providing information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Assist with night audit duties as required, ensuring all financial transactions are accurate at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hotel management or hospitality is preferred but not required.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and night audit processes is advantageous.
- Proficient in using phone systems and hotel management software.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Santa Rosa, NM 88435 (Required)
Ability to Relocate:
- Santa Rosa, NM 88435: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15