What are the responsibilities and job description for the Concierge position at Hotel Cleo?
Job Overview
We are seeking a dedicated and professional Concierge to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience. This role requires a blend of excellent communication skills, time management, and a strong understanding of guest relations within a hotel or resort environment. The Concierge will assist guests with inquiries, reservations, and recommendations to enhance their stay.
Responsibilities
- Greet guests warmly and provide personalized service to meet their needs.
- Manage guest inquiries regarding hotel services, local attractions, dining options, and transportation.
- Make reservations for restaurants, spa services, and other activities as requested by guests.
- Provide information about the hotel’s amenities and services to enhance guest experience.
- Handle guest complaints or concerns promptly and professionally.
- Maintain an organized front desk area and ensure all guest requests are fulfilled efficiently.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay informed about local events, attractions, and dining options to provide accurate recommendations.
- Assist in managing the concierge desk during peak hours.
Requirements
- Previous experience in a customer service role within a hotel or resort setting is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent phone etiquette and communication skills.
- Multilingual abilities are a plus to cater to diverse guests.
- Knowledge of local attractions, restaurants, and services is highly desirable.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills with a focus on guest satisfaction.
- A passion for providing outstanding guest services in a fast-paced environment.
Join our team as a Concierge and contribute to creating unforgettable experiences for our guests!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Knoxville, TN 37902 (Required)
Ability to Relocate:
- Knoxville, TN 37902: Relocate before starting work (Required)
Work Location: In person
Salary : $17