Food & Beverage Director

REPORTS TO: Hotel General Manager

OUR WHY

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

OUR CORE VALUES

INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

The Director of Food & Beverage is responsible for managing the daily operations of the food and beverage operation, including guest service, finance, inventory, safety, and human resources tasks. The Director of Food & Beverage needs to possess the ability to move in between any of our concepts, which include The Coffee Bar, The Roof, and all catering, banquet, and special event venues at The Durham Hotel.

The Director of Food & Beverage will work closely with the General Manager, and all other departments within the hotel, to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

To be successful you should exhibit extensive experience in food and beverage service experience, operational applications, and employee training techniques. You will be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your professional goals. You will have high standards when it comes to guest experience, understand brand standards and you will take ownership and pride in your work.

DUTIES AND RESPONSIBILITIES:

Service Standards

· Responsible for day-to-day operations including the Coffee Bar, Roof, and all Events/Catering, ensuring the quality and standards set forth by Early Bird Night Owl and the Durham GM

· Conduct effective weekly manager meetings with F&B managers to ensure service standards and expectations are properly communicated

· Attend various property meetings including leadership, BEO, and revenue

· Work a variety of floor shifts throughout the week to understand operations and find efficiencies, ways to increase revenue, and areas of improvement for training

· Monitor that food quality is consistent, appealing, and prepared to guest specifications

Guest Experience

· Interact with guests to obtain feedback on quality of service and food in outlets

· Resolve guest complaints and coordinate with department leaders to resolve service delivery or quality breakdowns

· Monitor guest reviews across all platforms and communicate to team members

· Promote higher Guest Satisfaction Survey results and exceed company-based bench line criteria by uncovering and resolving inconsistencies

· Collaborate with Marketing to ensure that all F&B Collateral is accurate and updated

Financial Performance

· Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries)

· Oversee all food and beverage ordering and inventorying

· Prepare (or delegate and oversee), submit, and control payroll each pay period

· Review labor reports and overview, alongside other managers, employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met

· Collaborate with marketing and sales to brainstorm programming and events

· Prepare monthly performance reports and commentary to influence yearly budget

Health and Safety Standards

· Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department

· Coordinate cleaning program in all F&B areas (but with the focus on the bar and beverage areas), identifying trends and making recommendation for improvements

· Enforce Early Bird Night Owl/The Durham human resources policies in all aspects of employee and guest relationships

Team Hiring, Retention, and Mentorship

· Communicate between operating departments to ensure that all areas of the hotel are advised of actions, programs and initiatives happening in the Food & Beverage Outlets

· Interview, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with The Durham’s core values

· Implement detailed and ongoing training programs

· Help team members and managers establish KPIs and review goals biannually

· Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner

· Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed

QUALIFICATIONS:

· Minimum of 3 years restaurant operations management, ideally in a hotel setting

· Strong leadership skills and the ability to train, coach, develop and motivate others

· Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment

· Highest level of integrity and a hands-on management style

· Experience with Toast point of sales system strongly preferred

· Exceptional organizational and operational skills, and detail-oriented with proven time management skills

· Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking

*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION:

High School Diploma / GED required

Higher education degree in hospitality management or related field or equivalent work experience preferred

PHYSICAL ABLITIES:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

COMPENSATION: Starting salary at $75k, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company sponsored health insurance including vision, dental, and wellness rewards program, and access to a company matched IRA retirement plan.