Front Desk Agent (PT) Weekends

About Us:

Hotel Indigo Minneapolis is a vibrant 218 room lifestyle hotel that embodies the unique spirit of our city. We pride ourselves on delivering exceptional guest experiences through our stylish accommodations, personalized service, and local flair. Join our dedicated team and help us create memorable stays for our guests!

Position Overview:

We are seeking a friendly and professional Front Desk Agent to be the face of our hotel. This role is essential in providing outstanding service and ensuring a welcoming atmosphere for all guests.

Your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, and up-selling opportunities, and telling them about ways to improve their stay.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.

Master the Facts

You are the point of contact for your guests. Know your area attractions, businesses, restaurants, lounges, and shops. The guest is counting on you to provide accurate information and directions.

It’s Your Job

Take pride in your hotel and promote the “Pick Up and Pitch In” philosophy. If you see a piece of trash or debris, pick it up and throw it away – no matter what department you work in. “If it’s not you, then who? If it’s not now, then when?

Communication

Value, trust, respect, and honesty. Practice open communication between management, staff, and guests. Always focus on the positive and the understanding that everyone is an individual with different needs. To create a positive and rewarding environment, open and honest communication is essential.

Pride

Your name tag is part of your uniform and should always be worn. Take pride in a professional appearance. A clean uniform and high grooming standards are keys to any successful business.

Quality

Quality is your responsibility. A guest should never have to ask more than once for any reasonable request to be fulfilled. Always do the right thing every time. A guest will understand if something goes wrong, but they will not tolerate being ignored when they bring it to your attention.

Safety

If you see a security risk or something that may be dangerous, report it immediately. Remember, it is your hotel and your guests that make your livelihood possible.

Hospitality

Our success depends largely on the service, knowledge, and follow-through you provide for your guests. If you are faced with a guest complaint or opportunity, you own it. Actively listen, show your concern, and follow through with the problem until it is resolved. Follow up with the guest immediately to ensure the problem is solved.

Service Opportunities as Sales Opportunities, Sales Opportunities as Service Opportunities

Each department affects the memorable experience of your guests and encourages them to return.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Work Location: In person

Salary : $19