Demo

Hotel Indigo Frisco - AGM

Hotel Indigo Frisco
Frisco, TX Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 5/10/2025

Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, and Guest Accounting.

Job Duties

  • Interviews, selects & train associates
  • Motivates staff through positive reinforcement, and leading by example
  • Provides input during the preparation of the annual budget
  • Attends required meetings and training
  • Conducts departmental and other required meetings for which she/he is responsible
  • Ensures that established back-up procedures (reports, equipment, etc.) are in place
  • Ensures that all departmental policies and procedures are adhered to
  • Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
  • Monitors room inventory and status, ensuring the proper room type is upon guest arrival
  • Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
  • Monitors cleanliness and neatness of departments for which s/he is responsible.
  • Monitors inventory of supplies, placing orders in a timely manner.
  • Communicates with other departments, therefore promoting a seamless operation.
  • Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
  • Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
  • Administers disciplinary action, following company guidelines
  • Administers performance appraisals
  • Monitors market operations, i.e. cleanliness & merchandising, & inventory, placing orders in a timely manner.
  • Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
  • Reviews the guest credit report, addressing any issues
  • Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
  • Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
  • Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
  • Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
  • Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
  • Participates in safety initiatives and is an integral part of the Safety Committee.
  • Completes incident reports, taking appropriate action. Notifies appropriate parties
  • Performs role of Manager on Duty as needed
  • Additional duties may be added at any time at the discretion of management.
  • Maintains a professional image, including grooming, verbiage, and body language, at all times.
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
  • Fosters teamwork by offering assistance to others, as needed.
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • Employee discount
  • Paid time off
  • Referral program

Schedule:

  • Holidays
  • On call

Experience:

  • Hotel experience: 2 years (Required)

Work Location: In person

Salary : $45,000 - $55,000

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Job openings at Hotel Indigo Frisco

Hotel Indigo Frisco
Hired Organization Address Frisco, TX Full Time
Hotel Indigo is an upscale boutique hotel that captures the true spirit of the neighborhood our hotel belongs to. With o...
Hotel Indigo Frisco
Hired Organization Address Frisco, TX Full Time
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to....
Hotel Indigo Frisco
Hired Organization Address Frisco, TX Full Time
If you are looking for a career where you feel supported, then apply now! Hotel Indigo Frisco has a reputation for offer...

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