Hotel Indigo Frisco - Sales Admin

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Job Duties Include:

• Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system.
• Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk.
• Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral.
• Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda.
• Attend specific sales meetings and/or property specific meetings
• Must be aware of entire hotel operation.
• Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date.
• Answer in-coming calls and direct or handle appropriate requests.
• Provide phone, email, and office coverage to assist customers as needed
• Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more.
• Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel.
• Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction.
• Ensure all billing, commission payments, deposits, etc are correct and processed accordingly.
• Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request.
• Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls
• Type all proposals, contracts and BEOs on a timely basis and create appropriate file.
• Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence.
• Attend pre-conference meetings to provide client satisfaction.
• Maintain a professional and friendly relationship with other departments, team members and guests.
• Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients.
• Perform other services and duties as requested by the Sales Managers, Director and/or General Manager

What we're looking for

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Qualifications:

• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and procedures.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends as needed

Experience:

• Hospitality: 2 years (Required)

Work Location: In person

Salary : $19 - $20