What are the responsibilities and job description for the Front Desk Supervisor position at Hotel Indigo Tallahassee Collegetown?
Position Summary: Supervises, trains, and coaches Front Desk staff. Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay. Acts as manager on duty in the absence of executive team.
Essential Duties and Responsibilities:
- Provides information to guests about hotel policies, services and amenities.
- Responds to requests from guests for assistance and information about the local area.
- Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates.
- Processes customer payments according to established policies and procedures.
- Books future guest reservations.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest.
- Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests.
- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cash drawer.
- Issues, controls, and releases safe-deposit boxes to guests.
- Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc.
- Operates in-house paging system as well as base communications with security and maintenance departments.
- Sells rooms to “walk-in” guests.
- Enters/changes reservations information on the computer system.
- Informs housekeeping department about room status/availability.
- Operates hotel switchboard or PBX.
- Maintains the front desk area in an organized, clean manner.
- Responsible for all keys issued. Complies with the key policy as prescribed by the company.
- Performs other duties as assigned by management.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Tallahassee, FL 32304: Relocate before starting work (Required)
Work Location: In person
Salary : $16