Front Desk Clerk - Open Availability

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience. This position requires strong communication abilities, attention to detail, and the ability to handle various guest inquiries efficiently.

Responsibilities

• Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries, requests, and complaints promptly and effectively to enhance guest satisfaction.
• Provide information about hotel amenities, services, local attractions, and events.
• Maintain the front desk area in an organized and welcoming manner.
• Process reservations and cancellations using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Uphold high standards of hospitality at all times, demonstrating knowledge of hospitality management practices.

Qualifications

• Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
• Strong phone etiquette with excellent verbal communication skills.
• Ability to build rapport with guests and provide exceptional guest relations.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
• A background in hospitality management is beneficial for understanding industry standards.
• Must be detail-oriented with strong organizational skills to manage multiple tasks efficiently.
• Flexibility to work various shifts, including nights and weekends as needed.

Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Uvalde, TX 78801 (Required)

Ability to Relocate:

• Uvalde, TX 78801: Relocate before starting work (Required)

Work Location: In person

Salary : $9 - $10