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Front Desk Clerk - Open Availability

Hotel Isabella
Uvalde, TX Full Time
POSTED ON 12/11/2024 CLOSED ON 2/6/2025

What are the responsibilities and job description for the Front Desk Clerk - Open Availability position at Hotel Isabella?

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience. This position requires strong communication abilities, attention to detail, and the ability to handle various guest inquiries efficiently.

Responsibilities

  • Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
  • Manage the check-in and check-out processes efficiently while maintaining accurate records.
  • Handle guest inquiries, requests, and complaints promptly and effectively to enhance guest satisfaction.
  • Provide information about hotel amenities, services, local attractions, and events.
  • Maintain the front desk area in an organized and welcoming manner.
  • Process reservations and cancellations using hotel management software.
  • Conduct night audits as required, ensuring all financial transactions are accurate.
  • Collaborate with housekeeping and maintenance teams to address guest needs promptly.
  • Uphold high standards of hospitality at all times, demonstrating knowledge of hospitality management practices.

Qualifications

  • Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
  • Strong phone etiquette with excellent verbal communication skills.
  • Ability to build rapport with guests and provide exceptional guest relations.
  • Multilingual abilities are a plus, enhancing communication with diverse guests.
  • Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
  • A background in hospitality management is beneficial for understanding industry standards.
  • Must be detail-oriented with strong organizational skills to manage multiple tasks efficiently.
  • Flexibility to work various shifts, including nights and weekends as needed.

Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every weekend
  • Monday to Friday
  • Morning shift
  • Night shift

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Uvalde, TX 78801 (Required)

Ability to Relocate:

  • Uvalde, TX 78801: Relocate before starting work (Required)

Work Location: In person

Salary : $9 - $10

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Front Desk - OPEN AVAILABILITY ONLY!

Hotel Isabella, Uvalde, TX

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