What are the responsibilities and job description for the Front Desk Agent position at Hotel Lafayette?
We are looking to fill 7am-3pm position of Hotel Front Desk to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Answer and transfer all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Night Auditor, Receptionist or similar role
- Experience with hotel reservations software, like Opera Cloud and Room Key KABA system
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Supreme customer service attitude
- Excellent communication and organizational skills
Our Front Office team strive to make the guests' experience exemplary, making the guests feel that they have stayed in the friendliest hotel. If you feel you are the right fit, please attach your resume to this application.
Job Type: Part-time
Pay: $15.99 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16 - $16