What are the responsibilities and job description for the Front Desk Agent position at Hotel Monte Vista?
The Hotel Monte Vista is hiring a Front Desk Agent. We are a historic hotel located in the heart of downtown Flagstaff, AZ. Front Desk Agents are responsible for operating the front desk from 6 am to midnight (split into three 6-hour shifts).
Responsibilities:
- Welcome guests upon arrival
- Carry yourself with a friendly and service-oriented manner
- Perform all check-in and check-out tasks
- Make reservations over the phone and in person
- Take payments
- Collect necessary information from all guests
- Provide information about hotel amenities, available rooms and competitive rates
- Respond and attend to guest requests in a timely manner
- Uphold a welcoming demenor and friendly customer service
- Practice excellent communication and organizational skills
- Be familiar with all Hotel Monte Vista's policies and rules
- Maintain a proper personal appearance
- Attend meetings as required by management
- Perform any other duties as requested by the Front Desk or General Manager or any other member of management
Job Type: Part-time
Pay: From $17.40 per hour
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Work Location: In person
Salary : $17
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