What are the responsibilities and job description for the Hotel Sales Manager position at Hotel Nell-Union Market?
Job Summary
We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring an exceptional guest experience while managing staff and resources efficiently. This role requires a proactive approach to problem-solving and the ability to foster a positive work environment.
Responsibilities
- Supervise daily hotel operations, ensuring high standards of service and guest satisfaction.
- Manage front desk operations, including check-in/check-out procedures and guest inquiries.
- Oversee budgeting, financial reporting, and cost control measures to maximize profitability.
- Lead, train, and develop hotel staff in customer service excellence and operational procedures.
- Implement marketing strategies to promote the hotel and enhance occupancy rates.
- Address guest complaints and feedback promptly to maintain high levels of satisfaction.
- Collaborate with human resources on staffing needs, employee relations, and performance evaluations.
- Ensure compliance with health and safety regulations as well as hotel policies.
Requirements
- Proven experience in hotel management or a similar leadership role within the hospitality industry.
- Strong customer service skills with an emphasis on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Proficiency in budgeting and financial management.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Exceptional leadership qualities with the ability to motivate and manage a team effectively.
- Knowledge of hospitality management principles and practices.
- Familiarity with front desk operations and hotel management software is preferred.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $80,000 - $90,000