What are the responsibilities and job description for the Group Sales Manager position at Hotel Paradox, Autograph Collection?
About Us:
As a Group Sales Manager, you are Responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
Qualifications:
The ideal candidate will possess the following:
Hotel Paradox offers eligible team members a comprehensive benefits package including medical, dental, and vision coverage; life insurance; short-and long-term disability insurance; matching 401K plan; PTO; hotel discounts; and travel discount program.
Compensation Range: The compensation for this position is $75,000.00/Yr. - $82,000.00/Yr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities. In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
Overview:
We're looking for a Group Sales Manager to join the team at Hotel Paradox! This individual will handle corporate and entertainment groups up to 170 on-peak nights. Com represeent Santa Cruz's downtown oasis, nestled between the ocean and mountains! Let's make it happen on the Northern California coast!
As a Group Sales Manager, you are Responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
In this role, you'll have overall responsibility for transacting group customer inquiries and lead requests and achieving revenue and booking goals for their team. This includes but is not limited to the following:
- Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
- Actively up-sell each business opportunity to maximize revenue.
- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
- Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
- Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
- Entertain all group contacts while on property and in the market place. Sales managers' may be required to entertain outside of normal office hours.
- Communicate all developments in your specific marketplace to the DOS manager and generate promotional ideas as well as activities in your specific market.
- Ensure that business is turned over properly and in a timely fashion for quality service delivery.
- Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
- Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
- Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
- Extensive travel to all national markets based on the direction of the promotional plan.
- Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
- Maintain the highest ethical standards while representing Hotel Paradox.
- Maintain effective communication with all hotel departments.
- Maintain a thorough understanding of Hotel Paradox's primary competitors and the marketing plan.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.
The ideal candidate will possess the following:
- At least three (3) years, resort / hospitality experience
- At least two (2) years experience as a Sales Manager, preferred
- Associate’s or bachelor’s degree with an emphasis on Hotel Management, Business Administration, Marketing or Communications, preferred
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Multi-tasking skills
- Experience Delphi, preferred
- Ability to travel 2-4 times per year
Hotel Paradox offers eligible team members a comprehensive benefits package including medical, dental, and vision coverage; life insurance; short-and long-term disability insurance; matching 401K plan; PTO; hotel discounts; and travel discount program.
Compensation Range: The compensation for this position is $75,000.00/Yr. - $82,000.00/Yr. based on qualifications and experience.
Salary : $75,000 - $82,000
