What are the responsibilities and job description for the Front Desk Supervisor position at Hotel Pentagon?
Are you looking to grow your hospitality career and advance with a company which provides mentorship to achieve your goals? Then this is the role for you. We are looking for a Front office supervisor to lead our team of dedicated staff. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a leader of our front desk team, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support your team of front desk agents and night auditors
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Mentor your team on how to perform to their very best
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Skills
- Proven work experience as a front desk agent or supervisor
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; Previous experience with Visual Matrix is a plus
We are small locally woman owned hotel group which values individuals who are team oriented and eager to advance. It is our understanding that success only comes from our team's hard work.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15
