What are the responsibilities and job description for the Host/Hostess position at Hotel Saint Augustine?
Organization- Hotel Saint Augustine, Bunkhouse Hotels
Summary
Summary
A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.
The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.
Qualifications
Knowledge, Skills, and Abilities:
Job Responsibilities:
Summary
Summary
A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.
The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.
Qualifications
Knowledge, Skills, and Abilities:
- High School diploma or general education degree (GED). College Degree preferred
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Job Responsibilities:
- Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
- Provide guests with menus
- Greet guests and seat them at tables or in waiting areas
- Assign patrons to tables suitable for their needs
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
- Receive and record patrons' dining reservations
- Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inform patrons of establishment specialties and features
- Direct patrons to waiting areas such as lounges
- Operate cash registers to accept payments for food and beverages (if applicable)
- Prepare cash receipts after establishments close
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Help hire and train other Hosts and Hostesses
- Assist in planning functions or other special events and services
