What are the responsibilities and job description for the Front Desk Concierge/Other position at Hotel Saint Joseph?
Job Overview
We are seeking a dedicated and professional Front Desk/Concierge to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, effective time management, and the ability to multitask and assist with hands-on task throughout the hotel as a team.
Duties
- Greet and assist guests upon arrival, providing a warm and friendly welcome.
- Manage front desk operations including virtual check-in/check-out processes efficiently.
- Respond to guest request via text in our digital environment.
- Handle phone calls, text, emails, and inquiries with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using our CloudBeds operation software.
- Perform clerical duties such as filing, data entry, and calendar management to support office operations.
- Collaborate and assist other departments to ensure seamless service delivery.
- Address guest concerns promptly and effectively to enhance customer satisfaction.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Qualifications
- Proven experience in a front desk or customer support role is preferred.
- Strong computer literacy with operation software.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Exceptional organizational skills to maintain an orderly work environment.
- Ability to work independently as well as part of a team in a dynamic setting.
- Strong communication skills, both verbal and written, to interact with diverse clientele.
- Previous experience as a clerk or personal assistant is advantageous but not required.
Join us in creating an outstanding experience for our guests while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 20 – 32 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $17 - $18