Director of Revenue

At Valencia Hotel Collection, our mission is to provide a truly unique experience, delivering the finer aspects of hospitality with exceptional service, executed by our engaged and empowered team. The goals and needs of our team, guests, and investors form the foundation of our culture.

JOB SUMMARY

The Director of Revenue is a strategic leader responsible for developing and executing a comprehensive, cross-functional revenue strategy that integrates sales, marketing, operations, and pricing to drive long-term profitability across all channels. This role requires a data-driven, technologically adept, and customer-focused approach to revenue management, ensuring that all decisions are informed by market insights, AI-driven analytics, and loyalty program engagement.

Reporting to the Vice President of Sales, Marketing & Revenue with a dotted line to the Corporate Directors of Sales and Digital Marketing, this position oversees the entire revenue function, aligning strategies across multiple properties while ensuring a unified "one vision" approach to revenue optimization. The ideal candidate is a transformational leader, skilled in breaking down operational silos and fostering a collaborative, forward-thinking revenue culture.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Develop and execute a comprehensive revenue strategy that aligns sales, marketing, and operations.
• Implement AI-driven forecasting models to anticipate demand fluctuations and optimize pricing.
• Oversee pricing and distribution strategies, ensuring maximum profitability while maintaining guest value.
• Monitor market trends and competitor performance to proactively adjust revenue strategies.
• Ensure seamless integration of revenue management systems and predictive analytics tools.

Managerial Responsibilities

• Lead weekly revenue meetings, ensuring data-driven decision-making across departments.
• Supervise the implementation of dynamic pricing models and revenue management technology.
• Break down departmental silos, fostering a collaborative approach to revenue growth.
• Provide strategic oversight on loyalty-driven revenue initiatives and customer-centric pricing models.
• Drive transformational leadership, influencing teams to adopt innovative revenue strategies.

Guest Services

• Utilize guest data and insights to develop personalized pricing and promotional strategies.
• Ensure all revenue decisions align with guest experience and brand expectations.
• Balance profitability with customer satisfaction by maintaining fair and ethical pricing structures.
• Integrate loyalty-driven promotions that enhance guest retention and maximize revenue per available room (RevPAR).
• Foster a revenue strategy that enhances the guest journey and overall satisfaction.

Team Support and Training

• Educate and upskill teams on revenue analytics, pricing strategies, and AI-driven forecasting tools.
• Provide mentorship and training to sales, marketing, and operations teams on revenue optimization.
• Cultivate a culture of commercial success through continuous learning and shared accountability.
• Lead change management initiatives to align teams with evolving revenue strategies and technological advancements.

Communication and Reporting

• Present complex revenue insights in an accessible way for cross-departmental stakeholders.
• Oversee financial reporting, including monthly and annual revenue performance reviews.
• Conduct P&L reviews, identifying revenue gaps and recommending strategic improvements.
• Collaborate with corporate and property leadership to ensure revenue strategies align with business goals.
• Maintain transparent communication with executive teams on revenue trends and market shifts.

Safety & Compliance

• Ensure compliance with brand and industry revenue management standards.
• Advocate for ethical pricing models that prioritize long-term guest trust and brand sustainability.
• Monitor and enforce fair pricing practices to maintain competitive integrity.
• Uphold financial integrity by aligning revenue strategies with corporate financial objectives.
• Stay updated on regulatory requirements impacting pricing, revenue management, and distribution.

• Adhere and ensure compliance with Valencia Hotel Collection’s brand standards, federal and local laws and company policies.
• Report unsafe conditions immediately.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong analytical, decision making and problem-solving abilities
• Excellent verbal and written communication skills
• Certification in CRME (Certified Revenue Management Executive) or similar industry credential preferred
• Expertise in revenue management systems, AI-driven forecasting and data analytics.
• Proficiency in revenue management systems (RMS), PMS, and Excel
• Detail-oriented with a strategic and proactive approach
• Strong communication and presentation skills, capable of translating complex data insights into actionable strategies.
• Ability to collaborate effectively with multi-property teams
• Experience in multi-property hotel revenue management is preferred
• Strong leadership skills with a track record of cross-functional collaboration.
• Strong time management and organizational skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

CANDIDATE PROFILE

Education and Experience
The ideal candidate will have 6-10 years of progressive revenue management experience, with at least four years in a senior or multi-property role in the upscale independent or branded segment. Proven expertise in strategic revenue leadership, pricing optimization, and demand forecasting is essential, along with the ability to integrate branding and commercial strategy within a revenue management function to drive profitability and guest engagement. A strong background in AI-driven forecasting tools, data analytics, and dynamic pricing models is highly preferred. Additionally, the candidate should have a demonstrated ability to foster cross-functional collaboration, aligning sales, marketing, and operations to achieve revenue goals. Experience leading change management initiatives and implementing innovative revenue strategies is also critical for success in this role. Certification in CRME (Certified Revenue Management Executive) or similar industry credential preferred.

Physical Requirements

• Sitting: Frequent (analyzing data, reports, and system management)
• Standing/Walking: Occasional (meetings, team collaboration)
• Lifting/Carrying: Light (office supplies, computer, reports)
• Other Physical Requirements: Ability to handle a fast paced, high volume work environment

Working Environment

• Interior: Office setting, traveling to hotels occasionally for hotel site visits and hotel conferences
• Exterior: Limited, unless required for property meetings

BASICS

• Primarily day shifts, with flexibility for strategy meetings and reporting deadlines.
• Availability for urgent related matters outside of scheduled hours as needed.
• Job is located in downtown San Antonio.
• Maintain a clean and organized workspace
• Display courteous behavior with guests and team members
• Ensure equipment is in proper working condition
• Take on additional duties and special projects as assigned by the supervisor

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.