What are the responsibilities and job description for the Hotel Front Desk Agent position at Hotel Venezia by Ramada?
**Overview:** We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and a passion for hospitality. If you enjoy interacting with guests and ensuring their stay is memorable, this role is perfect for you. **Duties:** - Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and direct inquiries to the appropriate department - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and efficiently - Process payments and maintain accurate records - Ensure the lobby area is clean and presentable at all times **Requirements:** - Experience in customer service or hospitality industry preferred - Proficiency in phone systems and phone etiquette - Strong communication skills with a focus on guest relations - Ability to speak multiple languages is a plus (Bilingual) - Knowledge of hotel management software is beneficial - Familiarity with night audit procedures is advantageous - Understanding of guest services in a resort setting
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Venice, FL 34285 (Required)
Ability to Relocate:
- Venice, FL 34285: Relocate before starting work (Required)
Work Location: In person
Salary : $15
