What are the responsibilities and job description for the Front Desk Associate position at Hotel Worcester?
Tasks are included but not limited to:
- Greet guests upon interaction with a warm and friendly greeting.
- Report promptly to work at 7am or 3pm.
- Register and assign guests to hotel rooms using the Property Management System
- Establish method of payment and verify credit for check ins.
- Make and confirm reservations via phone and in person.
- Transmit, receive messages, and transfer calls using telephones and PMS system.
- Respond to guest requests in a timely and courteous manner.
- Maintain safety of self, guests and company owned property at all times.
- Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via IHG standards, report all incidents to supervisor or General Manager.
- Communication and documentation of vital shift information via email to other team members and General Manager every worked shift.
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
Work Location: In person
Salary : $16