What are the responsibilities and job description for the Collections Specialist position at Hotwire Communications?
The Collections Specialist is a creative problem solver that is results oriented and possesses above average emotional IQ to connect, negotiate, influence and provide the extra white glove service when collecting past due credits and debits and analyzing accounts and past due notices for clients.
RESPONSIBILITIES:
- Performs collections over the phone (inbound/outbound) and/or via email.
- Focus on retaining aged and struggling accounts.
- Interpret contracts if there is a need to resolve a customer dispute.
- Identify and rectify billing issues without the need to transfer calls to other departments.
- Reconcile billing exceptions.
- Take proactive necessary steps to ensure billing accuracy and revenue recovery.
- Daily review of slow moving accounts in collections.
- Manage customer relationships concerning the payment of past due invoices.
- Takes necessary actions and employ strategies for debt repayment.
- Research and analyze payment history and trends of all accounts.
- Issues daily report on status of delinquent accounts and track collection efforts.
- Work with all levels within Finance, Cash Management, Accounting and Billing department to ensure accurate accounting of accounts receivables.
- Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
- High School Diploma
- Experience in Credit/Collections, Billing, Sales or Customer Service
- Strong customer focus with the ability to have detailed and intelligent financial Knowledge of cable and telecommunications products and services
- At least 2 years of AMDOCS experience strongly preferred
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
