Systems Engineer - Service Provider

Hotwire is hiring a Systems Engineer – Service Provider to support its existing environment and services. This role will support the existing on-premise infrastructure and be responsible for building, migrating, and operating hybrid cloud and on-premise systems and applications. The ideal candidate should have experience in infrastructure design and maintenance, with a solid technical background in various technologies.

Duties / Responsibilities:

• Implement or execute new and current processes and procedures that aid in the efficiency of managing and expanding the Service Provider infrastructure.
• Perform research, analysis, and implementation of software patches or hardware changes needed for security or server-related deficiencies.
• Evaluate and test new products, services, and internal tools.
• Champion and drive the configuration and maintenance of mission-critical servers and services.
• Monitor existing systems to ensure constant availability of Service Provider services.
• Drives organizational and technical change and new additions to the services catalog.
• Oversees the development and implementation of new projects, standards, & tools, such as automated scripts and tooling, to enhance Team efficiency, performance, and security.
• Directs the planning and implementation of new Service Provider Infrastructure capabilities.
• Ensures all systems are designed and implemented following Hotwire standards, industry best practices, and regulatory requirements (security, resilience, scalability, efficiency, etc.)
• Collaborate across the company to understand changing business needs and communicate Service
• Provider Engineering initiatives based on business requirements.
• Understands successes and failures in the marketplace to guide the firm's technology strategy better.
• Develop and implement new infrastructure products and standards of operations throughout the technology organization.
• Develop and document the proposed technical/infrastructure design for integrating and implementing new solutions.
• Supports vendor relationships in all related technologies so that services are delivered effectively and efficiently.
• Recommends process improvements to peers and leadership.
• Completes architectural assessments and unbiased analysis of critical decisions within projects, including impact on systems, timelines, and other key variables.
• Supports communication strategies that will guide the organization to standard technologies or create new standards as development needs arise.
• Other duties as assigned by Supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in information technology, Computer Engineering or related field, or related work experience.
• Strong experience with DHCP and DNS systems, including design, implementation, and troubleshooting.
• In-depth knowledge of DHCP environments, including KEA and ISC DHCP.
• Knowledge of monitoring tools or SIEM, focusing on traffic analysis (e.g., Elastic, Kibana).
• Understanding of load-balanced DNS configurations, including ANYCAST and DSR setups.
• Experience managing and deploying Linux systems and services.
• Demonstrated experience with Virtualization, Backup, and Storage systems

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-MC1