Trainer/Sales Associate

Job Summary
To provide superior customer service, drive traffic into the studio, continually increse the membership base and focus on trhe current members.

Responsibilities

• Hours may vary week to week. Studio staff hours are Monday -Tuesday11-8, Wed-Friday 9am-8pm, Saturday 9-6pm and Sunday 11-4pm. We often have studio evenets outside of the studio.
• Must post Special media several times a week and be able to drive membership sales as an induvial and with your team.
• Consistently maintain a professional appearance by adhering to HOTWORX uniform policy and code of conduct.
• Strive for only 5 star ratings for yelp, facebook, google and other site listing
• Subcribe to weekly blog, read weekly and put into practice. Ensure tha all members do the same.
• Participate in any team or corperate trainings including webinars.
• Foster a positive work environment that encourages teamwork and high levels of customer service.
• Develop strategies to enhance guest experiences in both marketing and customer service experience.
• Address customer inquiries and resolve any issues promptly to maintain satisfaction.

Requirements

• Complete HOTWORX Certification, online courses.
• Complete any newly and assigned HOTWORX University Online courses that are available.
• Maintain active CPR, AED and First Aid Certification at all times.
• Complete any assigned webinar and / or phone conference sessions and be prepared to take any quizzes or tests to ensure material is retained.
• Strong organizational skills with the ability to multitask in a fast-paced
• Additional Training requirements may be required at any time

Customer Relations, Training and Other Duties: Ensure that members understand how to use the Burn Off App

• Make every member feel special and keep them motivated for the workouts
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals. Full billing information and signatures are required for completed sales.
• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
• Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
• Do what is necessary to meet all prospecting and sales goals.

Marketing & Prospecting Duties: (we will train all of this!)

• Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.
• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc.
• Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows:
• Place and maintain 10 lead boxes in strategic business to be checked weekly

Marketing & Prospecting Duties: (we will train all of this!)

• Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.
• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc.
• Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows:
• Place and maintain 10 lead boxes in strategic business to be checked weekly

Job Types: Part-time, Seasonal, Temporary

Pay: $16.00 - $22.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $22