What are the responsibilities and job description for the Heidler - Roofing Service Manager position at Houck Group Family of Companies?
Reports to:
President
Position Overview:
We are seeking a highly skilled and motivated Service Manager to lead and oversee our roof maintenance operations. The ideal candidate must have a strong background in roofing, excellent leadership and organizational skills, and a commitment to delivering top-notch customer service. The Service Manager will be responsible for managing a service superintendent and service technicians, ensuring efficient and high-quality service delivery, and maintaining strong client relationships. This position also requires proficiency in business development, communication, and sales skills.
Essential Functions:
- Overall management of the Service Division.
- Lead, motivate and manage several key office positions and service technicians within the division.
- Monitor expenses, identify cost-saving opportunities, manage budgets for projects ensuring effectiveness and profitability.
- Review monthly financials for the division, close jobs and adjust cost projections as needed.
- Review and manage the collections process for the maintenance division bi-monthly.
- Manage the information entered in our service software.
- Conduct regular client satisfaction surveys to gather feedback and identify areas for improvement.
- Implement and enforce quality control measures to ensure the highest standards of workmanship and promote a safety-first culture within the team.
- Collaborate with the quality assurance team to continually improve service quality.
- Work with the marketing team to send out timely marketing campaigns for roof maintenance work.
- Ensure roof maintenance is sending re-roofing leads to the roofing division when found during a site visit with a customer and cross-selling other service offerings to our customers.
- Demonstrate ability to remain flexible and efficient in a fast-paced environment while ensuring quality standards are being met.
- Possess ability to effectively analyze and solve problems while working under pressure.
- Good organizational, time management, and communication skills.
- Oversee the management of scheduling and documentation of work orders and jobs.
- Ensure there is good customer communication to notify/update them on job start and the progress throughout their job.
- Ensure that sold projects are completed as sold, in a timely fashion, on budget and to company standards.
- Work with the President in the development of new services.
- Review and schedule warranty calls.
- Attend and participate in weekly company Operation and Sales meetings.
- Be flexible and keep an open mind to change.
Competencies:
- Understand job cost reports as well as managing cost to complete throughout each project.
- Thorough understanding of how projects are quoted in regard to costs for material, labor, and equipment.
- Proficient working in MS Word, Excel and other business-related software, including email, calendars, and contacts.
- Excellent verbal and written communication skills.
- Must have strong organizational and research skills.
- Ability to prioritize, complete multiple tasks, and follow through to achieve project goals.
- Ability to adapt to change and maintain a positive attitude and strong work ethic.
- Must be self-motivated and possess the flexibility to adjust to changing priorities.
- Ability to function effectively in a fast-paced, high-volume work environment with strong attention to detail and accuracy.
- Ability to interact with all levels of the organization and external customers.
- Willingness to continually look for opportunities to improve processes, functions, and actions to maximize efficiency and customer value.
- Ability to work independently and exercise good judgment in handling and processing confidential information.
- Must be able to work in a team environment and present a professional image of the company image and core values (The 3 H’s - Honor, Humility & Health).
- Ability to analyze numerical data and be able to make decisions upon that data.
- Must have the ability to read and interpret maps, drawings, instructional manuals, work site directions, blueprints, and written instructions.
Supervisory Responsibility:
The Service Superintendent, Service Foreman and Service Technicians will report up to this position.
Physical Demands:
Physical demands are based on the ability to perform the following actions throughout an 8–10 hour work day and availability if needed to coordinate service work outside of normal business hours.
- Will be required to regularly sit for long periods of time.
- Work in areas requiring safety glasses, hearing protection, hard hat, and safety shoes.
- Work in a professional office environment. Routinely using standard office equipment such as computers, phones, filing cabinets, and fax machines.
- Regularly requires verbal communication of detailed information to others either by phone, in-person, or email.
- Will be required to drive to jobsites and customer meetings occasionally.
- Must be able to climb a ladder for roof access on the job site.
Work Environment:
This job operates in a professional office environment as well as on site at construction locations. The use of computers, printers, cell phones, telephones, photocopiers, scanners, filing cabinets, and fax machines is required. Other functions can take place indoors or outdoors, sometimes in high, precarious places with fumes and/or airborne particles. While on jobsites the work environment has loud to very loud noise levels associated with various equipment, coworkers, and phone conversations. On jobsites often work must be performed in high and/or cramped workspaces and in awkward positions. While on jobsites the employee may work around hazardous situations, materials, and equipment.
Position Type:
Full-Time
Compensation:
Salary
Benefits:
Medical/Dental/Vision benefits available after the waiting period.
Required Education and Experience:
- Must have at least 10 years’ experience in the roofing industry.
- Comparable experience in management and operations.
- Relevant certifications in roofing and project management are a plus.
- High school degree or GED equivalent required.
Travel:
Travel is occasional and sometimes required to visit job sites, meet with vendors/customer or assisting in delivering material. This may include occasional out-of-state travel and overnight stays.
Other Duties
This job description may not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, activities, and responsibilities may change at any time. Nothing in this job description restricts senior management's right to assign or reassign duties and responsibilities to this job at any time.
Heidler Roofing, LLC. is an Equal Employment Opportunity employer.
