What are the responsibilities and job description for the Sales Representative and Office Administrator position at House Doctors?
Benefits:
If you thrive in a fast-paced environment and excel at juggling multiple responsibilities, we’d love to hear from you!
Key Responsibilities:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
If you thrive in a fast-paced environment and excel at juggling multiple responsibilities, we’d love to hear from you!
Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, and in-person inquiries, delivering exceptional service with a focus on listening to customer needs and resolving concerns.
- Handle occasional customer complaints with professionalism, empathy, and a solutions-oriented approach.
- Drive sales through effective telephone communication, upselling services, and converting inquiries into bookings.
- Manage scheduling, invoicing, and operational workflows using Service Tian and other software tools.
- Coordinate with field teams to ensure seamless service delivery and customer satisfaction.
- Maintain accurate records, process payments, and generate reports as needed.
- Learn and master complex operations, scheduling, and invoicing software, including Service Titan (if applicable).
- Perform general office management tasks, such as organizing files, ordering supplies, and ensuring a smooth-running workplace.
- Proven experience in telephone sales with a track record of success.
- Exceptional customer service skills, with the ability to actively listen and address customer needs effectively.
- Experience managing customer complaints with patience and professionalism.
- Proficiency with QuickBooks Online is required.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
- Strong organizational skills and the ability to multitask efficiently.
- Excellent verbal and written communication skills with ability to edit proposals, marketing materials and other customer facing media.
- Quick learner with the aptitude to master complex software systems (e.g., scheduling, invoicing, and operations tools).
- Experience with Service Titan is a plus but not required—willingness to learn is essential.
- Excellent verbal and written communication skills.
- Prior office management experience in the home construction, handyman, or related industry is preferred.
- Why Join Us?**
- Be part of a fast-growing company dedicated to quality service and customer satisfaction.
- Opportunity to grow your skills in a supportive, team-oriented environment.
- Competitive salary and benefits package.