Client Intake Specialist

Fluency in English and Spanish is required.

This position will work at our Indiantown and Stuart locations. Reliable transportation is required.

JOB SUMMARY:

Perform a variety of administrative and clerical tasks such as welcoming and greeting clients and other visitors, answering, screening, and routing incoming phone calls, and filing and scanning documents. Assist House of Hope clients and others by providing organization services including, but not limited to assessment and screening for financial assistance, food pantry services, Clothes Closet, holiday programs, and referral to other community social services. Maintain case files, and perform timely and accurate collection of client data with entry into the organization’s database and appointment scheduler. Fluency in English and Spanish is required.

DUTIES AND RESPONSIBILITIES:

 Greet clients and other members of the public courteously and professionally whether on the telephone or in person.

 Answer, screen, and forward incoming calls.

 Order office supplies and keep an inventory of stock.

 Provide callers with House of Hope information, e.g., address, directions, fax number, and website.

 Provide House of Hope clients and the public with information and referrals to other community services and resources.

 Provide general administrative office support to Project HOPE program staff including a variety of clerical activities and related tasks including but not limited to the preparation of memos, correspondence, reports, and other documents, photocopying, faxing, filing, and scanning.

 Assist Project HOPE program staff with the provision of all Project HOPE (Helping Others Progress through Empowerment) components, including but not limited to: Financial assistance, Clothes Closet, Pantry services, Case management, and Holiday programs.

 Develop and maintain expertise in public and private resources applicable to the county’s low-income population.

 Develop a resource referral base and build relationships with community-based organizations, including educational, health, governmental, and other human service agencies.

 Assist House of Hope clients with information and referrals to empower the client to access community services and resources, which may include assisting clients with applications for public assistance programs including SNAP, health insurance, and subsidized childcare.

 Ensure accurate and timely collection of client data related to Project HOPE programs.

 Prepare and maintain case files as well as monthly administrative reports, client statistics, and progress reports.

 Cover various shifts at multiple locations as needed.

 Oversee the organization and daily operations of the food pantry including but not limited to:

o Ensure food is ordered as needed and properly stocked and inventoried while consistently following and enforcing Project Hope pantry eligibility criteria.

o Ensure all staff and volunteers follow all food safety guidelines, security procedures, cleanliness, and pantry standard operating procedures (SOPs).

o Oversee the operation of the Point of Sale system, inventory processes, and accurate data entry.

o Maintain the accurate upkeep and compliance of all logs, records, ordering processes, and demographic reporting pertaining to the pantry SOPs.

QUALIFICATIONS:

Education/Experience

Associate’s degree in a related field (such as human services). One to two years of related experience. A Bachelor’s degree in a related human service field (e.g., psychology, social work, sociology, etc.) may substitute for the experience requirement. Two years of directly related experience may substitute for each year of the education requirement, if there is demonstrated knowledge, ability, and skills to perform the work.

Knowledge, Skills, and Abilities

 Fluency in English and Spanish is required.

 Strong verbal and written communication skills.

 Knowledge of community social services and resources.

 Must be punctual and demonstrate excellent phone etiquette.

 Ability to organize, set priorities, and meet deadlines.

 Ability to multi-task and work independently with a minimum of supervision.

 Ability to exercise good judgment and discretion. Maintain confidentiality of clients, donors, co-workers, and agency.

 Ability to relate well to individuals of all backgrounds and socio-economic levels in person or over the telephone

 Possesses interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.

 Knowledge about the operation of general office equipment, standard computer-based programs, and applications, including Microsoft Office.

 Must have reliable transportation

 Ability to maintain a clean, well-groomed appearance and dress appropriately for the position.

 Compliance with House of Hope policies and procedures.

House of Hope is a Drug-Free Workplace. All applicants for a position with this company will be tested. A refusal to submit to a test or a positive confirmed test result will be used to reject the applicant for employment at that time.

House of Hope participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

House of Hope is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin or ancestry, physical or mental disability, military status or any other basis protected by applicable federal, state or local law.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Indiantown, FL 34956: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $40,000