What are the responsibilities and job description for the Harley-Davidson Service Technician (Experienced Advance or Master level) position at House of Thunder Harley-Davidson?
Job Summary
Our Service Technicians repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted schedule as possible with excellent quality.
Responsibilities and Duties
1) Service Department Operations
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time whenever possible. Continually improve this “efficiency” skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from the Service Writer/Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Assist the Service Writer, when requested, with communicating with customers, test riding, or any other issue that will help ensure customer satisfaction.
- Notify the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.
- After the job is finished ensure proper completion and filing of paperwork.
- Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
2) Customer Service
- Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
- Keep the customer's vehicle cleaner than when it was dropped off.
3) Other Duties
- As assigned.
Qualifications and Skills
Qualifications & Job Requirements
- Completion of a factory-authorized training program such as MMI Service School or equivalent work experience
- Current Motorcycle license & clean DMV record.
- Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a basic set of tools upon hire.
Physical Demands
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools, and lift 75 lb. of material.
- Frequently requires the ability to balance and push an 800 lb. motorcycle.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Benefits
Eligible to elect medical, dental, vision, and accident insurance after 60 days of service.
