What are the responsibilities and job description for the Front Desk Agent position at House on Metolius?
Rare job opening at House on Metolius! We are looking for a part-time front desk reservationist who has great customer service skills and is comfortable on the phone and computer. Position is seasonal (March-October) Friday and Saturday from 9am-5pm. This person will handle resort inquiries and cabin reservations through email, phone, and our online system. They will promote positive public relations with guests and event vendors, light office cleaning and assisting with laundry. Friendly personality, works well with others, ready to learn and a positive team player.
Responsibilities
- Perform all cabin check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available cabins, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests
- Maintain updated records of bookings and payments
Skills
- Strong written and verbal communication skills
- Comfortable with email and online communication tools
- Experience with computers and various programs, preferably Apple Products
- Understanding of how travel planning websites operate, like Booking and Airbnb
- Customer service attitude
- Excellent communication and organizational skills
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in using computer software
- Excellent communication skills to interact effectively with guests and team members
- Prior experience in a front desk or hospitality role preferred
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of hotel operations and guest relations practices
Job Types: Part-time, Temporary
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Schedule:
- 8 hour shift
Application Question(s):
- Are you currently residing in Central Oregon?
Education:
- Associate (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $20