Medical Assistant

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Title

Medical Assistant

Department

Housecall Providers

Exemption Status

Non-Exempt

Requisition #

24826

Direct Reports

N/A

Manager Title

Primary Care Leadership

Pay & Benefits

Estimated hiring range $24.90-$30.44/hr, 5% bonus target, full benefits.

Www.careoregon.org/about-us/careers/benefits

Posting Notes

This role is primarily remote, with the potential to go into the Portland metro area when needed. It offers a flexible schedule with options for either Monday – Friday or 4/10s. Candidates must reside near Portland, Oregon.

Job Summary

This position is responsible for performing a variety of administrative tasks and collaborating with other primary care staff to provider superior care to vulnerable homebound clients.

Essential Responsibilities

Patient Communication

• Completes outgoing phone calls to patients after they’ve been discharged from the hospital to meet regulatory requirements and assist providers in obtaining information prior to visits.
• Contacts patients, families, and caregivers per clinician specific instruction. Outreach may include coordination of care, test results, referral information, appointment rescheduling, and documented instructions from the clinician.
• Links patient, families, and caregivers with other community resources including HCP social worker to enable continued community- based care and to enhance their quality of life.
  
  

Clinical Support

• Assists clinicians with referrals to specialists and orders, including but not limited to home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment.
• Assists Housecall Providers staff with patients on their panel, provides support to clinical team working with assigned providers.
• Works collaboratively with the primary care clinical team to ensure excellent communication and continuity of care.
• Assists clinicians with obtaining prior authorizations.
• May authorize prescription refills for non-controlled drugs if approved by clinicians or in accordance with Housecall Providers standing orders.
• Communicates with primary care clinical team regarding patient hospitalizations and clinician visit requests, or equipment needs.
• Sends chart notes, specialist referrals, visit summaries and forms for clinician signatures as requested.
• Practice within the scope of certification, as applicable and as required by law and regulation.
• Follow Housecall Providers standing orders and protocols to support clinical care of patient.
• May be required to go out into the community to collect lab specimens or administer vaccines.
  
  

Documentation and Other Duties

• Documents all patient interaction and support activities in an appropriate and timely fashion to maintain patient’s medical record.
• Maintains patient/family confidentiality in compliance with HIPAA laws.
• Learns and provides back-up coverage for reception, care coordination, DME, and office assistant responsibilities.
  
  

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.
  
  

Required

Experience and/or Education

• Medical Assistant or equivalent certification
• Minimum 3 years’ experience in a medical setting (e.g., primary care, geriatrics, and/or home health/hospice field), including experience with medical records system
• Valid driver’s license, acceptable driving record and automobile liability coverage or access to an insured vehicle
  
  

Knowledge, Skills And Abilities Required

Knowledge

• Advanced knowledge of medical terminology, basic patient care, and community resources
• Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
• Knowledge of HIPAA privacy rules and regulations
  
  

Skills And Abilities

• Ability to perform clerical functions, patient procedures, and care, and use clinical equipment, materials, and techniques within the scope of certification
• Computer skills, including working knowledge of Microsoft Office system
• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors over the phone and in person
• Strong interpersonal skills
• Ability to work both independently and collaboratively
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressure to meet deadlines
• Strong ability to use good judgment, personal initiative, and discretion to perform job responsibilities
• Ability to adhere to organizational standards, policies, and procedures
• Ability to work effectively with diverse individuals and groups
• Ability to work flexible hours, if needed
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to stand, walk, climb stairs, lift, carry, push, pull and/or pinch small objects, crouch, crawl, reach and/or bend for at least 3 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to operate a motor vehicle
  
  

Working Conditions

Work Environment(s): ☒ Indoor/Office ☒ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☐ No ☒ Telephonic ☒ In Person

Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.

Equipment: General office equipment and/or mobile technology

Travel: Requires travel outside of the workplace at least weekly; the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.