What are the responsibilities and job description for the Lending Experience Coordinator position at HouseMax Funding?
About Us:
HouseMax Funding is a premier private lending firm, delivering speed, certainty, and service that make real estate investors feel like VIPs. We fund dreams, flip houses, and empower entrepreneurs—and we do it all with precision, passion, and a personal touch. We call it The HouseMax Standard—and it’s how we win business, retain clients, and dominate the market.
We’re looking for a Lending Experience Coordinator to become the heartbeat of that standard. If you're obsessed with customer service, thrive in fast-paced environments, and love playing a pivotal role in helping people win—this is your shot. This is an in-office position located at our headquarters in Austin, TX.
Your Mission:
Deliver a white-glove, concierge-level lending experience that wows borrowers from first contact through funding—and keeps them coming back. You’ll be part relationship-builder, part deal-smoother, part process-master—and 100% essential to our borrowers’ success.
What You’ll Do:
🧤 Concierge Borrower Experience
- Guide clients through the loan process with clarity, confidence, and responsiveness
- Anticipate borrower needs, solve problems proactively, and communicate like a pro
📈 Business Development Support
- Onboard new clients, prepare pre-qualification packages, work closely with the processing team, and tee up smooth loan closings
- Engage in business development to help grow your team’s client base
- Represent HouseMax in a way that turns first-time borrowers into raving fans
🤝 Client Relationship Management
- Maintain post-funding relationships to support repeat business and referrals
- Keep our CRM up to date with borrower interactions, follow-ups, and status updates
- Help us build a referral-worthy client journey every step of the way
What You Bring:
- 2 years in lending, title, mortgage, or high-touch client service (bonus points for private lending experience)
- Ridiculously good communication skills—written, verbal, and everything in between
- Extreme attention to detail and follow-through
- An ownership mindset: you don’t wait to be told, you take the reins
- Comfort in a fast-paced, performance-driven environment
What We Offer:
- A front-row seat in one of the most dynamic private lending companies in the country
- Hands-on training in hard money lending and investment real estate
- A team that treats each other like family and works like champions
- Competitive compensation, benefits, and room to grow
Join Us. Be the Reason They Say “I’ll Never Use Another Lender Again.”
Apply now and show us how you deliver five-star service in a world that’s full of threes.
This is a permanent, salaried position with variable compensation, competitive benefits and PTO, and a culture that can't be beat.
