Youth & Young Adult Program Manager/Site Director

Summary/Objective 

The Youth & Young Adult (YYA) Transitional Housing Program Manager is a managerial and administrative case management position that supports daily operations and oversight of Housing Assistance Corporation’s Transitional Housing Program (THP) for individuals aged 18-24. The THP program is a 5-bed household that provides transitional housing services for youth aged 18-24 who are seeking an interim stable solution as they work towards housing permanency. The THP manager will be responsible for oversight of the daily operations of a 5-bed transitional housing program with primarily responsibilities including (but not limited to): providing residents with case management, ensuring guidelines and policies of the program are enforced, managing daily operations of the household, screening and onboarding of residents, supporting residents in securing future stable housing, and general responsibilities related to program oversight. There are some on-call requirements involved with this position. The program manager will also help support communication and coordination of tenants residing in HAC’s Family Empowerment Program which is also located on-site. This program supports the ongoing housing stabilization of families coming out of shelter who wish to obtain self-sufficiency in their own units. Position is full-time, (35 hours/week), in-person, and located in Hyannis.

Essential Functions

• Support the screening and onboarding of new YYA transitioning into the program
• Provide daily house management to ensure all policies and procedures of the THP program are in place
• Provide housing stabilization case management services to the YYA enrolled in the program
• Responsible for on-call (emergencies only) when not on-site
• Assist with HAC’s housing stabilization Family Empowerment program by providing oversight of the FEP tenants also on-site (support with tenant documentation, ensuring tenants are adhering to terms of lease, and other responsibilities as assigned)
• Provide case manager services to Family Empowerment clients in accordance with program guidelines and responsibilities
• Other duties as assigned and in accordance with job expectations and requirements

Additional Duties

• Completes all pertinent case notes, assessments, and reporting in regards to each client
• Collaborates with outside agencies to meet the needs of clients in the program in an effort to ensure continued housing stability
• Responsible for oversight of household upkeep, cleanliness, supplies, and all safety measures are in working order
• Weekly supervision with Director of Clinical Services to provide reports on client progress and needs
• Communication with other programmatic HAC staff as needed to provide further support to enrolled YYA
• Responsible for the coordination of on-site coverage when a need arises to be absent from location

Required Qualifications, Education, and Experience

• BA in Human Services, Psychology, Criminal Justice, or other related field.
• Two years' experience with similar participants
• Previous case management experience
• Experience with housing services and programs
• Valid MA Driver’s License

Preferred Qualifications, Education, and Experience

• Master’s Degree in Psychology, Social Work, Counselor, or related field preferred.
• Five years experience with similar participants
• Prior experience with program management

Physical and Mental Job Requirements

• • Vehicle
  • Computers/monitors
• Physical requirements:
  • Occasional lifting/carrying up to 30lbs
  • Occasional pushing up to 30lbs
  • Occasional pulling up to 30lbs
  • Occasional bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Constant sitting
  • Constant walking
  • Constant handwriting and typing
  • Frequent visual perception
  • Frequent visual inspection
  • Occasional color distinction
  • Constant hearing
  • Constant speaking
  • Occasional smelling
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple tasks and/or projects
  • Make decisions that have an impact on the individual’s work
  • Make decisions that have an impact on the immediate work unit’s operations and/or services
  • Make decisions that have significant impact on a department’s credibility, operations, and/or services
  • Make decisions that have an impact on the health and wellbeing of clients
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures
  • Emotional/behavioral self-regulation
  • Interacting with others

Work Environment

• The functions of this role are conducted in an office/household environment

Hours of Work:

• This role is salaried with a range of 57,000-62,000 dependent on experience
• Typically, 35 hours/week during a Monday through Friday work week.  

AAP/EEO Statement 

The Housing Assistance Corporation (“HAC”) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.  Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodation required during the application process and/or at any time during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Signatures

Salary : $57,000 - $62,000