HCVP Service Coordinator

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

Under direct supervision, provides service coordination, case management and crisis intervention services for Housing Choice Voucher Program participants. Duties include making home visits; working closely with the HCVP Inspections Unit to assess participant Housing Quality Standards-(HQS) violati01l5 or health issues, identifying individual/family problems, making service referrals; performing case management services; and providing crisis intervention. Performance of the duties requires knowledge of social, medical and mental health problems related to Housing Choice Voucher Program participants. In addition, knowledge of the basic principles and theories of service coordination, case management and crisis intervention are also required.

All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives.

Essential Duties And Responsibilities

• Provides service coordination, case management and crisis intervention services for Housing Choice Voucher Program participants.
• Works closely with HCVP staff to identify and assess program participant need for supportive services including but not limited to; eviction prevention, utility resource assistance, employment and educational opportunities, HQS violations and poor housekeeping, mentoring programs, landlord tenant mediation, substance abuse and long term care facility placement, community conflict.
• Works closely with HCVP management staff to assess HCVP participants for social, medical and mental health-related problems. Coordinates critical services, resources and/or referrals needed prior to or at the onset of the eviction/participant termination process.
• Provides crisis intervention services for HCVP participants. Refers participants to internal and external partners needed. Links participants to the supportive services needed to achieve economic independence and self-sufficiency.
• Works with HCVP program participants to identify social support service needs; communicates with participants; and links participants to social services, self-sufficiency, and empowerment programs.
• Establishes and maintains contacts and relationships with community partners to ensure proper service coordination.
• May attend and participate in Resident Advisory Board (RAB), community, and community-based meetings to establish and maintain good relationships and foster cooperation and support.
• Serves as liaison between the HCVP, ORS and community resource partners.
• Works collaboratively to develop and maintain resources for program participants.
• Ability to perform work with minimal supervision.
• Expand Social & Supportive Service opportunities; FSS participation.
• Ability to work as part of a team environment or independently.
• Maintains accurate and up -to -date documentation of HCVP participant services being offered and provided via computerized data entry.
• Prepares and submits daily and monthly activity reports.
• Performs other related duties as assigned/required.
  
  

Minimum Education, Training and/or Experience

Graduation from an accredited college or university with Bachelor's degree in Public or Business Administration, Sociology, Psychology, Social Work, Education, Social Services, or a related human services field. At least three (3) years of responsible experience of progressively responsible social welfare work, counseling, and/or experience working with low-income, disadvantaged, or underserved populations. Any equivalent combination of education, training and experience which provides the required knowledge and abilities may be considered sufficient.

Special Requirements

• Possession of a valid Maryland driver's license.
• Must be able to be covered under the Authority's fidelity bond.
• Must be able to be covered under the Authority's vehicle insurance policy.
  
  

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.
  
  

Benefits

We Offer a Competitive Package Of Employee Benefit Programs That Supports Recruitment And Retention Objectives And Is Designed To Meet The Diverse And Changing Needs Of Our Employees. HABC's Comprehensive Benefit Package Includes

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Pharmacy Coverage
• Retirement Program
• Overtime*
• Compensatory time*
• Overtime and compensatory time are subject to supervisor approval.
  
  

All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is successfully completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.

If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process.

This job posting will remain open until February 21, 2025.